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Versa 2 not syncing with phone

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‎12-25-2019 04:00 - last edited on ‎12-26-2019 08:24 by Fitbit Moderator

‎12-25-2019 04:00 - last edited on ‎12-26-2019 08:24 by Fitbit Moderator

I am having trouble getting my fitbit versa 2 to sync. I have confirmed the blue tooth connection and also tried to sync manually but nothing is working. This is very frustrating. All day sync is turned on.  I also cant figure out how to turn the fitbit versa 2 off and back on. I thought maybe doing that would restore syncing. Help!!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎12-26-2019 08:27

‎12-26-2019 08:27

@JBeard Welcome! Thanks for being part of our Community! 

 

Let me help you syncing your phone with your Versa 2. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-28-2019 11:16

In response to AlvaroFitbit

‎12-28-2019 11:16

Hi. I am not sure how to restart my fitbit and I did turn off my phone and turn it back on. What finally worked was me just plugging them both in and sitting them next to each other to charge.  Thanks!

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