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Versa losing time

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‎03-13-2020 05:39 - last edited on ‎03-15-2020 17:50 by Fitbit Moderator

‎03-13-2020 05:39 - last edited on ‎03-15-2020 17:50 by Fitbit Moderator

versa keeps losing time

 

Moderator edit: Subject for clarity 

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‎03-15-2020 17:49

‎03-15-2020 17:49

Hi @ReneeAnn, welcome to the Community Forums, sorry for the delay in responding your post. 

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa it should display the correct time, or the one that's on your mobile device.

 

However. this may also be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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