Versa not syncing with P20 Lite

[Nastro2314]

I know that there is a problem with the android app as some stats showing 0, but the last time my versa synced to my Huawei pw0 lite was the 12th. I can't see any stats even when I go into the tiles

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Nastro2314.

This might be happening because the P20 lite is not currently in the supported devices list. This means that the app has not been fully optimized to work with that phone. 

It is possible that the phone can sync like in your case if it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, however we cannot guarantee that it will. Some users with phones that aren't on the list have mentioned that following these steps has helped them, so maybe you could give it a shot.

Let me know if you have any further questions.

[Nastro2314]

I think the question, more importantly, is when your device list will be updated to include the Huawei P20 lite. If this kind of rubbish with the syncing goes on the I need to get rid of this fit it and find a tracker that works and syncs well with my phone. So I read of telling me that my phone is not on the list, you should be working to add it to the list.

Also, the time has somehow changed on my fitbit, it shows the time as being one hour earlier than what it actually is, and with this syncing problem that your devices I have I don't know how to resolve the issue. 

[LanuzaFitbit]

Hello @Nastro2314.

As I mentioned, if the phone fulfills the minimum requirements there is a possibility that it can work, however we cannot guarantee it. 

Our team is aware of the requests to expand the list but we do not have any news on the matter as of yet. I definitely understand how it can be frustrating. You can follow the steps I shared above as some users of unsupported devices have had success going through them.

If it doesn't work, maybe you could try syncing with another mobile device or with a computer.

Let me know if you have any further questions.

[mail2debadatta]

Hey Fitbit guys

I had similar issues with P2o Lite phone. I am unable to setup the fitbit device with my phone. The unfortunate part is I had successfully registered once,  & I had to unpair once.

-Deb

[Nastro2314]

This has not worked.

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[LanuzaFitbit]

Hello @Nastro2314 and @mail2debadatta.

@mail2debadatta Maybe you could try to follow the steps listed in this help article. There is a possibility that they can help you. If not, maybe you could try to use a computer to sync your Fitbit.

@Nastro2314 Do you have access to another phone or computer that you could try to use to sync?

If there are any further questions, please let me know.

[Joginka]

Hello. 

My moms versa can’t connect to her huawei p20lite. It’s searching but nothing happen. 

The weird thing is that it did connect few days ago and later the phone “lost” the device and can’t find it again. 

I tried on my phone (iPhone X) and everything worked. Any idea? We tried everything...

[Sparkles872]

I've had mine working for weeks now ok until 3 days ago when the battery died and it now won't do anything. Seems to me like there's some nonsense going on in the background. Really unimpressed tbh

[SunsetRunner]

Love the Fitbit Versa watch I've always wanted a Fitbit so I got the fitbit versa on TSV On QVC i had problems syncing it with my huawei p20 lite android phone so sent it back an got a replacement it is temprometal when syncing it says on the fitbit website troubleshooting page when I searched there is a problem syncing Huawei Lite models but there is a work around if you have an ipad Bluetooth to the ipad but also switch on Bluetooth on your phone an it will sync. 

Hope this helps someone 

[WendyB]

If not on the supported list things will not work correctly

https://www.fitbit.com/devices

[Joginka]

Here it’s not about the battery. Versa is working. Just can’t connect to huawei.

[EdsonFitbit]

Hi @SunsetRunner @Joginka @Sparkles872 @WendyB, thanks for visiting the Fitbit Community.

I moved your posts to this thread to keep the Community organized. If you haven't done it already, please follow the troubleshooting steps provided above.

@WendyB Thanks for your assistance.

If you have any questions, please let us know.

[Sparkles872]

I have followed them all. Repeatedly.

Sent from my HUAWEI P20 on Three.

[LanuzaFitbit]

Hello @Sparkles872.

Thanks for taking the time to go through all of those steps.

Please do know that our team is aware of the multiple requests to further expand the list. As soon we have anything to announce on the matter we'll be sure to share it with everyone. 

As I mentioned before, you could try syncing with another device to make sure that all your details are synced over to your account.

Let me know if you have any further questions.

[themargot80]

this does not help. we pay 200 pounds for something that can not be called smartwatch- without calls/messages notifications and replies, it is only a simple tracker. by the way what is the point to release something that is compatible only with old phones 

[mail2debadatta]

Fitbit's cold response to certify against P20 mobile is not appreciated. This leaves negative impression of the brand in user communities. 

[themargot80]

very disappointing, even if I like versa look now thinking of getting other tracker

[LanuzaFitbit]

Hello @themargot80 and @mail2debadatta.

Thanks for taking the time to share your thoughts and feedback on the situation with the P20. Please do know that we take all of these comments seriously. 

In the meantime, maybe you could post about it in our Feature Suggestions board. That way other users can comment and vote on the idea to show their support. Be sure to read the FAQ if there are any questions on the way that board works.

Look forward to your reply. 

[mail2debadatta]

Hello Lanuzafitbit,

as recommended I have posted this in new feature recommendation section. the thread below is 

https://community.fitbit.com/t5/Feature-Suggestions/Versa-tracker-not-working-with-Huawei-P20-mobile...