04-10-2018 19:35
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04-10-2018 19:35
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I have a Pixel XL. Got my Versa today, worked fine for a bit after setting it up. Now it won't connect to Bluetooth.. shows up in the Pairing, but when I hit Connect it doesn't do anything. I can no longer get notifications. I have tried every single step in the troubleshooting for notifications\bluetooth, several times over, and I still can't get a connection.
07-06-2018 19:47
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07-06-2018 19:47
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After lengthy tech support chat yesterday morning, my Versa worked for ONE FLIPPING DAY - which was yesterday. No longer connects. So frustrated. Back to my old reliable Alta HR.
07-06-2018 22:58
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07-06-2018 22:58
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I facing same issue. More wrost if you use Huawei phone, total can’t connecte bluetooth. Fitbit product is good for iphone but android phones are facing many issues. I have email many timesto fitbit customer service but unable to solve for me. Many excuse and ask me to refer to their website....
07-07-2018 05:05
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07-07-2018 05:05
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Sent from my iPhone
07-07-2018 07:26
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07-07-2018 07:26
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Well mine had been working for awhile. I'm not sure what I had done to make it work, I actually think they had anys out an update to the app and it was working. So the odd thing is that it will connect the music playing ability to my Bluetooth earbuds without a problem. It will also connect to my yumani (sp) weight scale without issues .Strangely I was getting notifications on my watch while it was hooked to all three Bluetooth devices but now it's just stopped sending any notifications to my watch from my phone. I can synch it most days. Just no text or emails or calendar reminders anymore .
Again this is irritating because I like the watch.
07-07-2018 08:38
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07-07-2018 08:38
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I tried again Got it to work for 3 days and then boom - Disconnected and not be able to get ti to work again since - Real Pain in the Back side - And Why do they say another version of the app is out whenit isn version of the app is out and it not on the play store or on apk mirror

07-07-2018 08:42
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07-07-2018 08:42
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I can't understand why the issues continue and continue. Fitbit isn't a little company and it has a lot of customers with a smartwatch that doesn't work. Because a smartwatch can't sync today yes and tomorrow no. Like you I haven't had problems with the first sync but two days later Versa didn't sync any more until I restarted my phone, I don't know why but it is the only way to risolve the problem... for another day, because after 24 hours it doesn't sync again and again and again every 24 hours. It is certainly an app issue, a problem between Versa and the app on my Samsung Galaxy s8+, because the same watch works perfectly with the Samsung j5 of my mother, no problems of sync but it isn't my phone, and the s8+ works perfectly with other bluetooth devices. I wait for a serious solution from Fitbit, an updated of Versa and Fitbit App that after three months of issues allows all of us to use finally the beautiful smartwatch for which we have spent a lot of money but that in this way is perfectly useless. Very very irritating.
07-07-2018 08:56
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07-07-2018 08:56
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The answer is always the same for each one of us: "please take a look at the help articles and follow the steps provide there.... check this article... check the other..." all good but all the instructions written in the article are useless, it doesn't work.
07-07-2018 09:00
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07-07-2018 09:00
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That is a useless post. Fitbit own the issue not the Fitbit owner .... either the hardware or software stop blaming the owners who paid good money for a weak product who expect better performance and more robust support
Have some responsibility and integrity
07-07-2018 09:01
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07-07-2018 09:01
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My last post directed at Fitbit manufacturing
07-07-2018 09:32
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07-07-2018 09:32
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exactly. I have the Samsung 8 as well. Just packed it back in the box and will be returning it. To expensive toy to be having all this frustration. People at Fitbit should start reacting to these posts.
07-07-2018 09:43
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07-07-2018 09:43
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Agree totally have a verified purchase from curry’s and can warn potential buyers of the Bluetooth weakness and encourage research before buying. People should know
07-07-2018 09:55
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07-07-2018 09:55
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I'm having the same issue!! Is there some reason it can't be fixed?? I also have done everything suggested (more than once). Really regret buying the Versa!
07-07-2018 10:25
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07-07-2018 10:25
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07-07-2018 11:29
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07-07-2018 11:29
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Also experiencing this with my hauwei p20 lite.
Got the watch today, nothing wants to work and the app crashes.
07-07-2018 16:12
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07-07-2018 16:12
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Couldn't agree More I love the watch and the features - But the Software is utter Garbage - It Just Doesn't work no matter what you do with it - Its STUPID system - Cause it won't actually connect to bluetooth in the way other devices do - sometime the app will say it connect yet when you go into bluetooth it doesn't say it connect in fact it never says it connected - Another thing as well i have noticed if you cant get an internet signal it def wont connect - and also when you on wifi it looses bluetooth - I think the way it work is the app connect to fitbit servers that then send s signal to the app to connect to the watch and i think thats how notification work as well i may be wrong but that how i imagine it to work in my head and once you a network error or you loose signal strength is disconnect form the app and for some reason it wont reconnect it - i might just be rambling to be honest cause i really don't know but anyways - And as ive said a few times they acquired Pebble - and it shcocking the software is so bad - Cause basically you end up with a expensive digital watch - i am just waiting on this new update to test it see if it solves any issue with connection but i not holding my breath they just don't seem to be bothered at all about it - id love to recommend the fitbit but because the software.
07-07-2018 23:33
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07-07-2018 23:33
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Fitbit manufactures silence is self incriminating best response is no response?
or any response seen as admission of a fault or weakness in its hard/software?
07-08-2018 12:56
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07-08-2018 12:56
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These posts will be taken down we must expect. Been looking at fitbit blaze for myself but opting for Samsung frontier it’s miles ahead of blaze and no Bluetooth problems can find on any forum
07-08-2018 17:57
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07-08-2018 17:57
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Has anyone tried a different Bluetooth program for their Droid play 2z?

07-08-2018 23:14
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07-08-2018 23:14
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Samsung s3 frontier check it out really impressive and so ld be guaranteed to communicate with Samsung s7or s8 Android not like this feeble Fitbit nonsense!
07-09-2018 04:23
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07-09-2018 04:23
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Me too. I hope they have this fixed soon.
