Versa won't sync to S7

[Firefly71]

I have exhausted all suggestions to aid in syncing my Versa with my Samsung Galaxy s7. I have done a factory reset twice and numerous other suggestions from Fitbit reps. Nothing is working and I feel it is a malfunction with the device itself. I never had the issue with bluetooth with my Blaze as I have had with the Versa. Waste of money....

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Firefly71.

Let me try to help you figure out what is going on. Thanks for letting us know that you have tried the factory reset before posting  here.

It is possible that the Versa has bonded to your phone and then that connection is malfunctioning. In this case I'd recommend that you try the steps in this help article. You have probably already tried them but please give them another shot in order and also try the following:

1. Go into your S7's Bluetooth settings.
2. Look for any Fitbit devices that might be there.
3. Remove every single Fitbit device that shows as a paired device.
4. Then run the setup as if you were using a brand new Fitbit. 

Let me know how it goes or if you have any further questions.

[Firefly71]

Sadly my Versa totally died today, will not charge. I am so disappointed as I have only had the device since April!!! How do I go about getting a new once considering it isn't even a year old!!!

[LanuzaFitbit]

Hello @Firefly71.

What exactly is it that happened to it? Could you elaborate a bit on what it means that it died? Is it not charging?

Look forward to your reply.

[SergeyKn]

My experience shows that Fitbit trackers are unreliable things. Fitbit software looks baggy and raw. I had a similar issue with my devices. Try to adopt my solution, maybe it can help. You can find it in this thread: https://community.fitbit.com/t5/Android-App/Huawei-P20-lite-compatibility/td-p/2634123/page/2

[Henu]

I have tried to synch my new Fitbit versa with my Samsung Galaxy s7 without success  it doesn't connect with the bluetooth on my phone as other devices do. I  restarted it and still no connection 

[LanuzaFitbit]

Hello @SergeyKn. Welcome to the Forums @Henu.

I apologize for the delay in my response.

@SergeyKn Thanks for taking the time to share your feedback on the matter and that link to what helped you.

@Henu I'd like to ask some questions about what is going on:

• Do you get some sort of error message? If so, what does it say?
• Have you synced with another Fitbit? If so, did you have notifications set up with that phone?
• Did you get the Versa brand new or was it purchased from someone that was using it before?

Look forward to your reply.

[Henu]

Hi @LanuzaFitbit, sorry I am just getting back. To answer your questions  No errors were received,  no I hadn't synced any other Fitbit and yes it is a brand new Fitbit. I was able to sync it later by going into the Fitbit app on my phone and updating the apps  notifications under notifications - that I'd like to receive notifications for. Also made sure my phone allowed notifications even when screen is locked. So I think that helped to break the hold. Thanks for your input, I appreciate the time you took to help!

[LanuzaFitbit]

Hello @Henu.

Glad to read that it seems to be working correctly now!

Thanks for getting back to me with all of that information. I will be sure to keep those details at hand and let other users with similar experience know that this can help.

If you have the time, be sure to visit one of our Discussion boards, maybe you will find one topic that piques your interest.

Let me know if you have any further questions.