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Version 2.88 missing map for hike

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‎02-26-2019 13:39

‎02-26-2019 13:39

I took my first hike since installing v2.88 and after completing the hike I noticed that the hiking map is now gone.  This also takes away the elevation chart from the Dashboard.  Is this by design?  If so, this is a step backwards.

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‎02-27-2019 17:01

‎02-27-2019 17:01

Hello @VeganDan, thank you for sharing this information about your hiking map and elevation chart not showing. 

 

Please check if this only happened with one activity, or if you continue to experience the same with all your hiking activities. I've seen this happen when there are some places on my route where GPS was not activated on my phone, so before I begin the activity, I make sure to check if I can see GPS is working and connected. 

 

Also, if you're not able to see the map in the Fitbit app, you can try the steps here below as well:

 

  • Force-close the app by double tapping the home button and swiping up the app.
  • Log out from the app, restart your phone and log back in. 

 

I hope this helps, please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎02-28-2019 13:44 - edited ‎02-28-2019 13:52

In response to DavideFitbit

‎02-28-2019 13:44 - edited ‎02-28-2019 13:52

I just took a hike, as well as a walk right after. Before each activity, I
made sure that the GPS was connected, see screenshot. Neither activity
produced a map. Before leaving the house, I restarted my phone, force
stopped the app, and cleared the cache. The only difference between now
and when everything worked is the newer app versionScreenshot_20190228-113543.png

 

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