Voice cues not working since getting new phone

[Dwight123]

Voice cues worked fine with my Charge HR connected to Samsung Galaxy 4. Got a Galaxy 6 and voice cues no longer work. Try reinstalling app, rebooting phone, rebooting Fitbit, off and on Bluetooth, plus other settings. Nothing I tried works. I turn voice cues on and set time to 5 minutes and start tracking. If I turn cues off and then back on, the voice announced cue back on but still does not announce every 5 minutes. What is wrong? Is the company working on this problem?

[ErickFitbit · Accepted solution]

@Dwight123 Sounds like you've tried all the suggested troubleshoots that I can provide here. At this point, I recommend that you reach out to our Customer Support Team for more one-on-one, personalized troubleshooting tips and options. I am confident that they will be able to work with you to get you back up and running with your Voice Cues.

[Dwight123]

Contacted customer support. Had me install Fitbit app on my old phone Galaxy 4 to see if it still worked correctly and it did. They opened a problem ticket with their tech support to see if there is a bug using Fitbit with a Galaxy 6.