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Walk distance and pace inaccurate

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‎09-21-2019 04:09

‎09-21-2019 04:09

I have a Fitbit versa and I have a Moto E5 Play. When I go on my 2 mile walk (been doing that distance for the past year), the distance and pace on connected GPS is inaccurate. September 13 of this year is theast date that read 2 miles. Now this week is all off. Which sucks because it looks like I have regressed. Was wondering if there was a fix. I have uninstalled and restarted the app and everything is connected properly. Thanks.
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‎09-22-2019 17:22

‎09-22-2019 17:22

Hello @Maeday85, it's nice to see you again participating here in the Community Forums!

 

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. To better assist you with this situation, can you please let me know when was the first time you experienced this and how many times since then? Also, this occurs with any exercise while using GPS or just with the Walk activity? 

 

Let me share with you that the Motorola Moto E5 Play is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Fitbit app, device and Android updates.

 

Even though your mobile device isn't compatible, I recommend you to check: How do I track my workouts with my Fitbit device? for more information. Also, you can check: How do I use GPS on my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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