Watch Screen Too Dark

[Tangleytart55]

The screen has gone to dark to see anything?

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @Tangleytart55. I'm sorry to hear that your Fitbit screen has gone too dark to see anything. I'll be happy to assist.

1. Sync the device in the Fitbit app.
   1. From the Today tab in the Fitbit app, tap Devices .
   2. Choose the device you want to sync.
   3. Tap Sync Now Sync.
2. Check for available Firmware updates.
   1. With the Fitbit device nearby, open the Fitbit app.
      • Make sure the Fitbit device is charged.
   2. Tap the Today tab >  Devices >  your device.
   3. Tap Update.
      • This option only appears if an update is available.
   4. Follow the on-screen instructions.
      • Keep the Fitbit device close to the user’s phone, tablet, or computer during the update.
      • When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.
3. Charge The Fitbit device:
   • Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

4. Restart the device. Your data won't be deleted.
   • Go to: How do I restart my Fitbit device?
5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:
   1. Open the Fitbit app.
   2. Choose Device Settings.
   3. Navigate to the clock face options and try selecting a different clock face.

[Azradox]

This is the forum section for the Fitbit Android app. It seems it's not an issue of the app (that would be a phone issue, if the phone's screen is to dark) - I guess you will get more precisely help in the forum section for your watch 🙂

[AndreaFitbit]

Thanks for getting back to us and for your comment @Azradox.

Yes, in order to keep our community organized, we need the tracker's model you currently have @Tangleytart55. 

I really appreciate your participation in our community!