White Screen - App Crash 2.50

[AlessFitbit]

Update: 7/13/17

For anyone still experiencing this app crash, it has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version! 

Thanks everyone for your patience! Let me know if you have any questions. 

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Hi everyone,

Thanks for reporting this app crash in Android app version 2.50. Our team is aware and actively investigating the root cause of this issue. In the meantime, we recommend using the online Dashboard to view your daily metrics.

[KellFleming]

Good luck trying to get a refund or return. I have been having this issue
for 4 weeks

[SamKula]

Thanks for trying to help but unfortunately problem is still there. 

Its the white blank screen at the start. 

Been close to a month now getting annoyed haveing to reinstall every day. 

[Rpearce71]

i posted earlier about being up install an earlier version. only problem i
have now is it is auto upgrading to the 2.5 every day....back to square
1.....

i can not believe that this has gone on for so long with NO action from
FITBIT........

[PixiePuss]

Just wondering if the Fitbit app experts have tried solving the bug by process of elimination?  So keep going back one older version at a time until you find one that doesn't keep crashing.  Then look at what has been added from there in the next version onwards.  Eliminate each new update to see if that fixes the problem.

[cryptic4075]

Hey! I've found that if you log out of the app on your phone then you don't
get the problem of the white screen of death. You have to log in to the
app next time you want to use it, but that's better than uninstalling and
reinstalling the whole thing.

cheers

[KellFleming]

Yes it is a lot better. Cheers

[Rpearce71]

Try logging out of app after each sync

[PixiePuss]

Here is a clue:

If you log out, then log back in the next day, it works and doesn't crash.  It only crashes when you don't log out first.

[KellFleming]

I understand that..  It makes it hard to sync all day and keep up with challenges.  It is a quick fix. Should be able to stay logged on all day.  Before the update it was fine no problems.

[AlessFitbit]

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@cryptic4075 wrote:
Hey! I've found that if you log out of the app on your phone then you don't
get the problem of the white screen of death. You have to log in to the
app next time you want to use it, but that's better than uninstalling and
reinstalling the whole thing.

cheers

@cryptic4075 @PixiePuss Thanks for suggesting a workaround! 

For anyone who is still experiencing this app crash, you can log yourself out of the app before closing it to avoid the white screen. As previously noted, I will update this thread once there is a fix available. Thanks for your patience! Will keep you all posted. 

[JulesDH]

@PixiePuss, I have rolled back to v 2.49 on my phone and that works fine.   So the problem must be in update 2.50 or later.

I actually posted instructions on how to roll back to 2.49 in this forum yesterday, but a Fitbit forum moderator removed it, telling me I was violating the community guidelines (!).   Presumably because there was a link to an external site.

So perhaps a Fitbit moderator can instead post instructions for rolling back to 2.49.  It would make a lot of people on this forum happy and would be a temporary fix while we wait for the update that solves this problem.

Fitbit app v 2.49 has been working for me without problems.

[DeeMcee]

Thank you have been doing that for last 24 hours working so far.

[KellFleming]

I have been told by fitbit to get another device to use the app on...
Seriously over fitbit. The app worked fine till the update. I have been
logging out like suggested "quick fix " not a permanent solution.

[SunsetRunner]

Reading through all the comments it seems to be an issue mainly for those of us using Oppo phones..
I'd like to find a solution that does not involve having to log out or uninstall/ reinstall the app..
Has Fitbit worked out a solution to the problem yet?

[dorst622]

Yes. I am using oppo phone. 

😞

Try uninstall and install not helping. 

BTW I try clear data everytime I hit the white screen issue. Quicker than uninstall. 

[KellFleming]

Fitbit has told me my oppo is not supported therefore the app crashes...  Funny how it worked for several months perfectly before the update.  

[dorst622]

Yap, my oppo works for months. 

Come to think of it. I did an OS update few weeks ago. That is before the white screen problem. 

Also my friend who is using Samsung doesn't have the problem. 

😞

[Rpearce71]

New version has fixed it for me.

Sent from Mail for Windows 10

[PixiePuss]

That's crap OPPO was working fine before!

[Rpearce71]

**ahem** it app is still crashing FIX IT FITBIT