White Screen - App Crash 2.50

[AlessFitbit]

Update: 7/13/17

For anyone still experiencing this app crash, it has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version! 

Thanks everyone for your patience! Let me know if you have any questions. 

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Hi everyone,

Thanks for reporting this app crash in Android app version 2.50. Our team is aware and actively investigating the root cause of this issue. In the meantime, we recommend using the online Dashboard to view your daily metrics.

[cmsvacina]

I am also having problems with the app. I have not encountered a white screen, but since I updated the app yesterday to the 2.50 version I cannot sync my fitbit Charge 2. I can't change any of my settings for my fitbit (like turning my heartrate back to auto instead of off) and its really bothering me since I use it for my workout classes in the morning. Any idea on when this will get resolved?

[Yugochick]

I am Having the exact same issue with the same phone

[SamKula]

Im having to reinstall the app every other day at it keep freezing up on me.  

Everytime is install it works for a day or 2 then stops working. This started with the new update. 

[dingobingo]

My fitbit android app does not work. I can use it once after installing, but when I try to use it a second time I get a blank white screen and it stays like that. I have uninstalled twice now but I have the same issue.

I have android 6.0.1 running ColorOS 3.0.0i on an Oppo R9S Plus

If I can't get the app to work I will need to return my Charge 2.

It looks like this is a long standing issue. It's pretty bad this has not been fixed after years of people reporting the same problem.

[Anabella001]

I posted the same issue a few days ago elsewhere in the forum after updating latest firmware app (using Oppo phone with alta fitbit). Received a suggested solution which unfortunately was neither applicable nor worked.  In the end, the app was unistalled and then reinstalled. It too worked for about a day before the white screen of nothingness reappeared.

I do hope Fitbit sort the issues soon. 

[dingobingo]

I also have an Oppo R9s Plus. Same issue - white screen.

I'm leaving the UK next Wednesday so FitBit have until then to find a solution otherwise I'll have to return it to amazon 😞

[RobertoME]

Hello @Sallyapp, thank you for joining to the Fitbit Community.

Indeed, we are actively investigating this issue to roll a fix in the future. At the moment I can recommend to sync with a computer. 

If you Have Windows 10 you need to do the following:

• Install The Fitbit app for Windows 10.
• The Bluetooth setting is on that lets your computer communicate with your tracker. To verify, go to Start > Settings > Bluetooth. If you can't find this setting and don't know whether your computer supports Bluetooth, this blog explains how to check for Bluetooth compatibility. 
• If your computer doesn't support Bluetooth, it can still communicate with your tracker if you plug in the wireless sync dongle that came in the box with your tracker.

On a Pc Computer or Mac:

You need to install the Fitbit Connect Software

1. Go to www.fitbit.com/setup.
2. Scroll to the button and click the Download button.
3. Find and open the file you just downloaded, then follow the instructions onscreen.
4. Make sure your tracker is nearby and awake.
5. Click the Fitbit Connect icon and choose Open Main Menu.
6. Click Sync Now. You may be asked to sign in, after which your tracker should sync with your account.

Hope this helps in the meantime.

[HealingStorm]

Exactly same issue I am having,  I've had to uninstall my app now everyday at least twice to get access to it. Super annoying 

[huayi0916]

Since 1st June, my fitibit app is not working. When I open the app, it just shows a white blank screen. I deleted and reinstalled the fitbit app again, and I can access the app once, but after that I can't open the app again. The same problem goes again.

Please help to fix the issue, and I look forward to your reply.

[MaginB]

Thanks for visiting the Community @huayi0916! 

I totally understand you frustration to this matter, the Fitbit Team is aware of this issue and they working on it, I appreciate your patience. 

Catch you later! 

[KellFleming]

I Been having the same issue with my Oppo F1. it is becoming a joke... Needs fixing ASAP. 

[Anabella001]

I had a quick look at the list of Oppos currently supported by Fitbit having come across a list (which may look a little diff't to this one) elsewhere in community forum being: 7, 7a, R1s, R1k and R1k.

I hope they work to including other Oppos too such as the F1, R9s and A series too

[Anabella001]

great to hear as this offers a glimmer of hope 🙂 

Appreciate your message and the comprehensive guidance provided for viewing fitbit data on the PC/Macs however i am sure i echo the sentiments of many who do most things via our smart phones and prefer the quick and easy view of tracking results, logging calories & water consumption,etc., setting alarms and sleep patterns ("i'm awake"), and the friendly message banter the app so conveniently enables.  

I may not have time to do as many steps in a day as i'd like but i also don't want to be logging on to my laptop at the end of the day to catch up and see how i've faired. 

[KellFleming]

I am the same don't want the hassle of having to use my laptop. It is such
an inconvenience. Would be good if some one had some kind of time frame of
when the issue might be fixed!

[yudhi.chen]

I have exactly similar issue. I'm using Oppo A51w. I never had a problem like this until this two weeks.

Please help to fix the issue, and I look forward to your reply.

[Nejla]

I have the same issue with my Oppo fitbit app. I realized that if I log off everytime and log on again when I need to sink it works. 

[Kath63]

I have the same problem with my charge.   I'm using oppo  SF1. Have also uninstalled twice and reinstalled which works once then next time opened it goes to a blank white screen.   

[RobertoME]

Hello @SamKula, welcome aboard the Fitbit Community and thank you for bring this issue to my attention. I'm wondering if the freeze is happening with something in specific on your Fitbit app?

If you have updated the app recently, please try the following steps mentioned here. The steps were for a different issue, but it might help to address the issue you are experiencing.

Keep me posted how it goes, I'll be around.

[Kath63]

I have the Oppo F1s and have the same issue.  Using my laptop to track but not very convenient and defeats the purpose of tracking throughout the day.  

[Alebay]

Since my app updated 2wks ago I enter the app on my phone get a white screen have to uninstall app reinstall and log back in my phone is compatible and only 12mths old worked fine before the update lots of similar experiences being posted maybe fitbit will take notice or  apple is looking good!!