Hello @Ccguy1222, welcome aboard to the Fitbit Community, awesome to have you here! I'm wondering what exacly is the behavior of the app and your tracker? I still have no clear what you are referring to the app will not download 10,000 steps to challenges.
Is the amount of steps not syncing with your challenges? Also let me know if other stats like active minutes, calories and so on, are not syncing with your app? Also I would like to ask if the steps count is less that 10,000 steps you found the same issue? Perhaps a screenshot will allow me to have a closer look so we can find a solution together. For more details to upload a screenshot take a look at this post.
In the meantime, if your steps are not syncing the following guide will provide you more help in the meantime: Having trouble syncing? (here's how to fix this).
Regarding your challenges:
1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode means your tracker is connected in real time).
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
4. All challenge participants are not in the same time zone.
See you later and keep me posted how it goes.
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