Zoom on weight graphs is glitchy

[J3ff]

I have been having this problem with the weight graphs in the android app for months. Pinch-to-zoom action to scale the graph's y-axis is a really nice and useful feature, but it's acting really glitchy for me. I try to zoom in, and it just keeps jumping back to being zoomed out all the way.  Here's a video of the problem:

https://youtu.be/L6ieCJiItr8

Is this a problem for anyone else?  It always happens, every time I open the weight trend graph. Eventually, if I wiggle it around and am patient, it'll start behaving, temporarily (last couple seconds of the video), before going back to acting glitchy again.  I've obsessed a bit about monitoring my weight loss progress, so this bug ends up being a very regular annoyance. 🙂 Just FYI.

I'm on a Sony Xperia Z5 Compact (model E5803) with Android 7.0.

[RobertoME]

Hello @J3ff, good  to see you again in the Fitbit Community. Thank you for bring this issue to my attention. I was looking your video and this is the first time I saw something similar. I will pass this information to our teams to start reviewing.

In the meantime as a workaround, I suggest to try the steps from this post. 

Hope this helps and for more questions let me know.

[J3ff]

Wow, clearing the cache on the Fitbit app actually fixed it!  Thanks!

[J3ff]

Sorry, it worked right away after clearing the cache, but now an hour later it's glitching out the same way as before. Not sure whether or not that was a coincidence, but it does not seem to be fixed.

[RobertoME]

Hello @J3ff, good to see you again. I'm sorry to hear the issue was not resolved. How it goes so far? Is the issue still persisting? I tried to replicate the issue with one of my teammates and we were not able to reproduce the same behavior from our end.

Have you tried the new version just recently released for the Fitbit app on Android (2.51)? Every update contain glitch fixes and improved the stability of the app on your phone. 

Make sure you are running this version; to see what version of the Fitbit app is installed on your device:

1. Tap the menu button.
2. Tap Help.
3. Tap Fitbit App.

If it was just updated, please try to restart your phone and give it another try. 

Keep me posted if the issue persists, so I can give follow up to this.

[J3ff]

Thanks. Yeah, I have Fitbit Version 2.51 (2183131).  I restarted the phone, and it still has the same jumpy behavior when trying to zoom the y-axis on the weight graph.

[J3ff]

Not sure if this is relevant or helpful, but a couple of the odd things about this phone is the fairly recent version of Android (7.0) and a small screen by modern standards (4.6").

[mshbeab]

I had the same issue, and i was wondering if there is any fix.

I am on Samsung Galaxy note 5

Android 7.0 

App version 2.59

[J3ff]

I've never found a solution to this problem; it's still doing it. I just gave up and started using trendweight.com to graph and monitor weight loss (it gets the data from your Fitbit account seamlessly once you set it up). 

[LottaR]

Any progress on this?!

I have the exact same issue, have had it since I started using my Aria and fibit app 17 months ago. I was hoping it would go away after some update, but no!

The app is version 2.61. I have this problem on both my android phone (Sony xperia x, 7.1.1) and tablet (Samsung Note 10, 5.1.1). It's very glitchy and exactly as J3ff describes on both my android devices.

I would really like to know if this is being looked at, it's very annoying. Thanks!

[RobertoME]

Hello everyone and welcome aboard to the Fitbit Community @LottaR. My apologies for being absent from this thread.

When this issue was brought to my attention I tried to replicate the scenario using my phone and I wasn't able to obtain the same result you were having. It was until later versions I saw a bit of a lag when I was trying to Pinch and zoom into my weight graph, intermittently resetting the position of the graph. So I shared this finding with my teammates to investigate further. I was reading your posts today, so went back and tried again; this time using the latest version 2.62 of the Fitbit app for android to the date of this post. I wasn't able to obtain the same results I obtained before. Can you share with me how it goes? Are you using the latest version of the Fitbit app as I mentioned in a previous post? Some of you were still having the issue even after the troubleshooting steps, but I would like to know if you have tried this with the last version.

Definitely this is being looked at and in my case the issue has not affecting my graph again, so I would like to know if the issue keep persisting with you fellows? All the details you can share help our team to investigate further.

See you later and I'll be around giving follow up with you.

[mshbeab]

 Hey @RobertoME ,

I think this bug happens especially when u have large variation between your all-time min-max weight .

I had a similar issue when trying to pinch and zoom and it still exist on 2.62.

the graphs y min-max range does not take into account the time period where its being measured . its the same for all periods 1M/3M/1Y/All Time which I think is the main problem here

check this : https://community.fitbit.com/t5/Android-App/Weight-graph-y-axis-ranges-are-way-off/m-p/2261392#M6092...

[LottaR]

I think it's as @mshbeab describes, it happens when you have a larger range on the y axis. In my case, I have a large range because of my goal. I have reached it (!), but the start weight still sets the y axis range for all time ranges. So, as you understand, there is a need to zoom to see anything else than just a straight line. As it is right now it's actually useless. I mean, why would you zoom if you don't have a problem with the y axis range? And if you do have a problem, you can't zoom (without great difficulty). 

I use the latest update, 2.64. I always update regularly and no update has ever chaged the glitchy behaviour.

Either the zoom should work, or you should have the option to set the y axis values yourself, like you do for the x axis. Something like choosing the 2/5/10 kgs closest to you current weight. 

[mshbeab]

@RobertoME are you guys ever going to fix this? It's very disappointing that a bug like this would go unsolved in over a year, I changed my device, updated the app, cleared the cache and yet the pinch to zoom is very glitchy and keeps resetting the view !! 

At least give us the ability to set the graph max/min settings 

[J3ff]

This glitch is still there. I think the other posters are onto something in that it may have to do with a large range of weight data. Mine have daily data points that go from 260 to 195, with a goal of 185, so that sets a very wide default range on the Y axis. The pinch-to-zoom glitching usually involves the range jumping to being more zoomed out.

[michael4985]

Just confirming this problem still exists in the latest version of the fitbit app. Is there a way we can escalate this? It's probably really easy for the app developer to solve, they just need to know about it

[RaffiT]

Glitch still happening with latest update of app. Will this ever be solved?