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alta won't pair with my samsung note 3

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‎05-05-2016 17:10

‎05-05-2016 17:10

I tried restarting my note 3 and still does not pair with my new alta, can u please help with next steps?
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‎05-06-2016 06:13 - edited ‎05-06-2016 06:14

‎05-06-2016 06:13 - edited ‎05-06-2016 06:14

Welcome to the Fitbit Community @jajenz! I hope you're doing great! 

Let me help you out, try doing the restart 2 or 3 times in a row, make sure that your mobile network is working properly, log out from the app, reboot your mobile device and then log back in. 

 

Let me know how it goes, I'll be around Robot Happy. 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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