help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

alta won't pair with my samsung note 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2016 17:10

‎05-05-2016 17:10

I tried restarting my note 3 and still does not pair with my new alta, can u please help with next steps?
Best Answer
0 Votes
1 REPLY 1

‎05-06-2016 06:13 - last edited on ‎03-07-2026 10:19 by Fitbit Moderator

‎05-06-2016 06:13 - last edited on ‎03-07-2026 10:19 by Fitbit Moderator

Welcome to the Fitbit Community @jajenz! I hope you're doing great! 

Let me help you out, try doing the restart 2 or 3 times in a row, make sure that your mobile network is working properly, log out from the app, reboot your mobile device and then log back in. 

Let me know how it goes, I'll be around Robot Happy. 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes