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battery drained to 0% last night

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‎07-05-2018 12:37

‎07-05-2018 12:37

fitbit is causing major battery drainage on my samsung galaxy s9 i felt my phone overheating in my pocket at work i had to pull it out fast cause it was hot and when i looked at the battery it was at 15% when i got home 1% then a min later 0% and phone shut done fast and i looked at the cpu and fitbit was using 35% and the app was closed off so there is an issue with the app

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4 REPLIES 4

‎07-05-2018 12:43

‎07-05-2018 12:43

Same thing here on my Moto Z2 Force.  Currently I've lost almost my entire battery over the past couple hours.  Checked my battery settings and it shows Fitbit used 34%. 

 

I just uninstalled the app to save what little battery I have left.  I'll try to re-install later today.

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‎07-05-2018 13:29

In response to AndyM84

‎07-05-2018 13:29

There is a thread in the ionic forum with other complaints:

https://community.fitbit.com/t5/Ionic/Mobile-data-usage-increased/m-p/2807070#M61344

 

I just contacted support and they stated:

"In regards to the app issue. Upon reviewing in my system, I can see that our engineering team is aware of this issue and is working on a fix as we speak."

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‎07-06-2018 09:46

‎07-06-2018 09:46

Ditto!! My S8+ is overheating and my battery ia being drained and i get the device maintenance notification several times a day and have to force close the app

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‎07-11-2018 08:31 - edited ‎07-11-2018 08:48

In response to Ridders73

‎07-11-2018 08:31 - edited ‎07-11-2018 08:48

I'm having this issue too with my Galaxy S9! It worked just fine for the first month I got my new Fitbit Versa, but in the last week I've been having to charge my phone 3 times in a day just to get through! So annoying!

 

EDIT: Fitbit released an update that is supposed to fix the issue so I have updated the app and restarted my phone. Will update this post again with any impact on battery usage.

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