bluetooth pairing rejected by flex

[cosmograd2002]

I just got my replacement flex today and when i try to sync my flex it says "unable to locate tracker"...i checked my bluetooth and when i tried to pair it, it says "pairing rejected by flex"...i have fully charged my tracker, uninstalled/reinstalled the app on my phone, restarted my phone...UGH this is really disappointing...any ideas on what to do now?

[PureEvil]

Hello @cosmograd2002,

Your Fitbit doesn't pair to your phone like traditional bluetooth devices.  To set up your replacement Flex:

1. Run your Fitbit App.
2. Log in to your account.
3. Go to your account settings.
4. Scroll to the bottom and tap on "Setup A New Fitbit Device".
5. Follow the instructions.

I hope this helps.

[Viperslayer]

I do these steps and it still won't connect but if I use my mother's acc on her phone it connects no problem. How do I fix this