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bluetooth pairing rejected by flex

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‎01-20-2016 18:50

‎01-20-2016 18:50

I just got my replacement flex today and when i try to sync my flex it says "unable to locate tracker"...i checked my bluetooth and when i tried to pair it, it says "pairing rejected by flex"...i have fully charged my tracker, uninstalled/reinstalled the app on my phone, restarted my phone...UGH this is really disappointing...any ideas on what to do now?
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2 REPLIES 2

‎01-20-2016 19:48

‎01-20-2016 19:48

Hello @cosmograd2002,

 

Your Fitbit doesn't pair to your phone like traditional bluetooth devices.  To set up your replacement Flex:

  1. Run your Fitbit App.
  2. Log in to your account.
  3. Go to your account settings.
  4. Scroll to the bottom and tap on "Setup A New Fitbit Device".
  5. Follow the instructions.

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎04-27-2017 16:47

In response to PureEvil

‎04-27-2017 16:47

I do these steps and it still won't connect but if I use my mother's acc on her phone it connects no problem. How do I fix this

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