"Do not Disturb" error notification - RESOLVED w/ 2.70

[AlessFitbit]

Fitbit Update 04/19/2018:  Hi everyone - Thanks so much for patiently waiting while we released a fix. I'm happy to report we started rolling out Fitbit for Android version 2.70 yesterday, on 4/18. Each new app version is slowly released, so if you don't see it available in the Google Play store yet, it will be there shortly. This app version contains the fix, so please update! 

If you continue to see the "Do not Disturb" error message after updating, please let me know. I would like to receive confirmation from you all that this app version really did fix it.

Thanks for all your help! 

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Hi, Android users!

Thanks for reporting this Do not Disturb Error notification with the Fitbit app. We have escalated this to our team for investigation. If I need more information from you all, I'll make sure to ask and update this thread. Thanks for your help! 

[Natpuppy84]

Samsung Galaxy S7 having the same issue I want my notifications please my phone is NOT in DND at all have tried everything ever since this update it has gone haywire all permissions given to check this out please!

[Batman707]

Fitbit has responded and they are aware of the issue. Hopefully, they'll
fix it soon.

[Jenincourt]

I have the same issue. 

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@AlvaroFitbit wrote:

Hi everyone! This is something odd. Could you all give me more information about your phones and the OS version they are running? This will help our team better investigate and pinpoint the reason for the issue. Also make sure the app has the necessary permissions (Settings > Apps > Fitbit > Permissions), check your privacy settings so your messages and calls show on the locked screen and if nothing else works clear the cache of your app (in the same settings area of the permissions). 

I look forward to your replies!

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[Jenincourt]

Same 

[Stepsup]

How do you get to that page thru the fitbit app or the phone settings ?

[lisagettinfit]

On your phone in the device settings. On my phone (Moto g4 plus), I went to
Settings -> Notifications -> Fitbit App. Under the Fitbit app, there was an
option for Do Not DIsturb.

[TeriGiercyk]

Same here, I have a galaxy s7 edge.  I changed the vibration intensity to all settings to non existent. Just updated the app and happens in silence mode.  Try to change vibration settings until there is an update to fix it.

[Agandhi7]

Hello, has this been fixed yet?

[SunsetRunner]

Yes it has

[turn2stone]

I'm here too. Just started with my charge 2 and Samsung galaxy note 3 today. Phone definitely isn't  in DND. 

[Pipbin]

I have the same problem and I have done all you have sugested, my phone is a galaxy s8+. Bit anoyig but hope you can sort it because this was one of the reasons why I purchased my charge 2

[turn2stone]

This is frustrating. Not even the work arounds are working for me. I'm finished rebooting...resynching and triple checking...bugging people to test the message function. Fitbit and I were getting along so well until this event.

[Pipbin]

Hi everybody with this notification problem. I have just worked it out. When your phone is in silent mode it will show your phone as do not disturb, when you either have your phone on vibrate or volume on the do not disturb notification disapeares. Yurica 😀

[Jenincourt]

Yes however I work in the court system and have to have it on silent in court so I need a fix that doesnt require sound or vibration. 

Sent from Yahoo Mail on Android

[AJeff]

Precisely! I require my phone to be in silent mode when I am at work too!


Sent from my Samsung Galaxy smartphone.

[Ver0B8519]

Any update on this? My phone has to be on silent at work. I rely on my fitbit notifications all day while my phone is on silent.

[Luna_rose]

Mine has been doing it since I have updated to the new app , it's really frustrating 

[gocabby]

I have the charge 2 and LG V20 I have tried all of the work arounds and nothing is working for me.  Please help

[Ver0B8519]

It's only when phone is on silent. But sucks for me, because I'm required to keep it on silent till I clock out. Really hope they fix this soon. 

[gocabby]

I even tried it worth my phone ringer on and still not notifying