"Failed to Send Fitbit Friend Request" Error 403 (Android)

[AlessFitbit]

Hi everyone,

Thanks for stopping by the Community to report this error with Friend Requests in the Fitbit for Android app.

I'll be escalating the issue to our app developers for investigation. 

Please stay tuned for more information or updates. 

[EllieElise]

Still doesn't work for me. I have tried everything, uninstalling, reinstalling, restarting my phone, logging out and back in, nothing works. Thinking about just taking it back at this point. 😞

[Shinflan]

This is happening to me also. I hope you can help, thanks 

[JuanJoFitbit]

Hi @EllieElise @Shinflan, welcome to our Fitbit forums. I'm sorry to hear that you are still experiencing issues when trying to send a friend request. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to investigate further, please provide a screenshot of the error message you guys get when sending a friend request. Check out this post which explains how to add images to your posts.

Looking forward to your responses.

[su51bfc]

This is exactly the message when trying to add friends.

[JuanJoFitbit]

Hi @su51bfc, thank you for joining us in this thread. I'm sorry to hear that you are also experiencing the same issue. Please provide a screenshot of the error message you are getting. You can follow the steps listed in the article I shared in my previous post in order to add images to your posts.

In the meantime, try sending the friend request through a computer and have your friend to check out their "Spam" or ""junk" folders and have them to accept the request from there, through a computer.

Keep me posted.

[Stormo9889]

Trying to add my mom to my friends list and still wont let me... 

[AntoinetteB]

Me and my bro just got the inspire HR today. He's got iPhone. I've got android. He can add friends just fine. I can't add anyone via the search username also it's not picking up any of my contacts via email Facebook and contacts from phone is incomplete. Wanted to report. Its not great User experience from app perspective if your on android. Will wait for updates

[Harleighgirl]

I can not send or receive.  One friend added me no idea how.  I get that error and even though I enabled the access it does not pull up anyone on my contacts list facebook or wont let me send an email.  I am frustrated as well.

[Dottys22]

Was on line chat trying to sort this problem out for 50 minutes with no luck, still getting error code 404 when adding friends not happy.

Any idea how all its going to take pls its been going on for so long now.

Moderator edit: merged reply

[DrRee]

As of today, I am still receiving the error code 403 when attempting to add a friend. This is definitely an error with the functionality of the application itself. I've read comments dating back over a year now and still do not see a resolution. Extremely frustrating to say the least. This is a mechanism that myself and friends thought we would be able to use to keep each other motivated on our paths to better health and fitness. 

[geckogal]

Six months later (07/27/20) I am getting the same error: Failed to send Friend request [ERROR 403] [URL https://android-cdn-api.fitbit.com/1.1/used/-/friends/invitations] What do I do now?

[Mememememememe]

Collectively, we have provided screen shots and it's been a long time since the issues were first reported and yet it remains...why are we still experiencing this issue?

[Gvaz]

I am getting the same issue

[MarissaLe]

If it was escalated Jan 1st and it's still an error maybe I should return this because its August 6th and I cant add friends. 

[geckogal]

JuanJo....clearly adding friends from Android, or in my case Windows 10, is not working. Can Fitbit fix this problem? It has been around a LOOOOONNNGG time.

[Mo2the]

Same issues!!! has this been fixed yet?

[ReneJupp]

I'm still getting this error:( any idea when it will be resolved?

[ShoKill]

Hello. So, I was getting this error as well. Turns out, I was already friends with the person I was trying to add. To double check yourself... Have your friend make a post in a group. Immediately check that group for the post and you will see their post, visit their profile. Send them a message. 

[Gvaz]

That's not my problem. I can sign into fitbit with facebook, but I can't add friends via facebook

[geckogal]

Good thought, however these were folks that I just met through a third-party group, so they were not "yet" Fitbit friends.