01-06-2020
12:28
- last edited on
08-23-2022
17:41
by
YojanaFitbit
01-06-2020
12:28
- last edited on
08-23-2022
17:41
by
YojanaFitbit
Hi everyone,
Thanks for stopping by the Community to report this error with Friend Requests in the Fitbit for Android app.
I'll be escalating the issue to our app developers for investigation.
Please stay tuned for more information or updates.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
02-26-2020 12:24
02-26-2020 12:24
Any updates to resolve this issue yet?
03-10-2020 21:50
03-10-2020 21:50
Also, the app is not recognising a friend who owns a fitbit. That person is there in my contacts app of the phone, but under the contacts section in fitbit, he doesn't show up. So then tried adding him with his username and email ID and received the 403 error message.
03-22-2020 14:05
03-22-2020 14:05
Is anyone from Fitbit finding a solution to this? I have been experiencing this issue for months now!
03-27-2020 03:37
03-27-2020 03:37
Did you get this resolved!? Im gettibg this, drivibg me nuts
04-06-2020
10:17
- last edited on
05-03-2021
05:07
by
JuanJoFitbit
04-06-2020
10:17
- last edited on
05-03-2021
05:07
by
JuanJoFitbit
I'm still getting this error when trying to add friends. Any solution coming soon?
I still get this error message regardless which option I try. My daughter and I will be sitting right beside each other and nothing. We have both tried adding each other several times.
Help!
Moderator edit: merged reply
04-11-2020 12:13
04-11-2020 12:13
It gives me this error as well. I worked around most of this by getting an email invite else I think certain models of phones just aren't able to send friend requests to others and that really is unfortunate. Is this still being escalated?
04-11-2020
19:45
- last edited on
05-31-2021
04:26
by
JuanJoFitbit
04-11-2020
19:45
- last edited on
05-31-2021
04:26
by
JuanJoFitbit
Getting the same error also.
Moderator edit: merged reply
04-23-2020 21:00
04-23-2020 21:00
Tried clicking add per email address still get error 403 failed to send friend request
04-24-2020 12:41
04-24-2020 12:41
Is this issue still not resolved? Seems it's been months now.
04-28-2020 12:20
04-28-2020 12:20
Hello.oooooooooooooooooooo
Just wondering if a developer is around...or anyone to solve this issue? If not, is there any point to this forum?
05-05-2020 18:30
05-05-2020 18:30
I see this was escalated in January. I just started back up in May and having this issue is there a fix?
05-06-2020 03:51
05-06-2020 03:51
05-06-2020 06:14
05-06-2020 06:14
Did you do anything different? I have been trying for days and getting same error no matter what I try.
05-06-2020
08:07
- last edited on
05-31-2021
04:27
by
JuanJoFitbit
05-06-2020
08:07
- last edited on
05-31-2021
04:27
by
JuanJoFitbit
mine doesn't work...though I did get a random friend request from someone I don't know
I bought this to link with friends specifically...it doesn't. Yet no response whatsoever... not good is it?
Moderator edit: merged reply
05-10-2020 10:45
05-10-2020 10:45
No response from Fitbit only shows and demonstrates their unprofessionalism. Should make a YouTube video about it.
05-16-2020 15:25
05-16-2020 15:25
Has this been resolved yet? Because I'm still getting an error
05-23-2020 08:39
05-23-2020 08:39
I bought this specifically to add my Sisters and it doesn't work! How do I fix this or should i just return the Fitbit to the store?
05-23-2020 17:49
05-23-2020 17:49
Add me to the list. Friend with email 8n my address book, doesn't show up. Tried username and get the 404 error on a Galaxy S9. This is in the app.
05-24-2020 06:42
05-24-2020 06:42
I had to get on my desktop computer and when I sent the email from there it finally worked.
05-25-2020 09:13
05-25-2020 09:13
Hi everyone! Due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.
I'm sorry to hear about the difficulties you've experienced while trying to send a "Friend Request". Please make sure that your phones have the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phones, open the app and log in.
Also, have the people you send the requests to to check the spam or junk folders of their email accounts and see if the invitations are there.
In the meantime, follow try sending the request through the online Dashboard and have your friends to accept the invitation through the computer as well.
We appreciate your patience and time with this.
Keep me posted.