"Fitbit.com is unavailable." Error message at Login

[AlessFitbit]

Update: 7/13/17

For anyone still experiencing login issues, this has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version!

Thanks everyone for your patience! Let me know if you have any questions.

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Hi everyone -- Thanks for reporting this Android login issue on version 2.51. This has been reported to our team and is being investigated. If possible, please access your Fitbit account through an alternate device or on a computer using the online Dashboard. I'll provide an update when more information is available. 

[Aevans0303]

Has there been a solution for this found yet? This is getting a bit ridiculous, and it clearly isn't an isolated occurrence, as many people are having this issue. I sincerely hope a resolution is figured out ASAP. No point in having this fitbit if I cannot sync it to the app. 

[Matesmom]

Ive tried with and without Wifi access and I have tried resetting the password and uninstalling the app once again. And still NO success!  

[Matesmom]

Changed password, uninstalled app once again.  Also tried with and without access to Wifi.  I'm not alone when I say this is getting very frustrating.   

[Toddjensen]

I'm having the same problem. I've talked to 4 different customer service reps and they all told me it's something with the newest app update not working well with my Motorola Android Maxx 2. Does anyone know when the "fix" will be complete? 

[Tarheeelgirl]

Having the same issues.  2 days now, very frustrating!

[Nedwards]

I've had the same problem for almost a week now.  Tried all suggested fixes and nothing has worked.  Stopped wearing my fitbit as it is pointless.

[Aevans0303]

I'm close to the point of not wearing it anymore too. Thinking about looking into other options.

[Toddjensen]

Good evening, I have a Motorola Android Maxx 2 version 6.0.1 marshmallow and I still keep getting told that Fitbit.com is unavailable. Please try again later.

I've been in contact with (4) customer service reps and no one can help me. They did however send me a dongle so I can sync my tracker to my laptop, but I really want to be able to use my phone. Please help.

Thanks, Todd

[Toddjensen]

I have a Motorola Droid Maxx 2 and I also am having. Been having it for almost a week now. Talked to (4) different customer service reps and still no resolution. Please help!!!

[Reneern]

Same here...funny though, I was able to set up a new account and access it thru app but then none of my history is there...dont really want to start all over!

[Matesmom]

Oh man. My husband was able to sign in on his android device.

[ekeshavarzi]

I've been getting the same error message for about a week now.  I am able to log both of my children on my device to sync, but I get the error message when I try to log myself back in.  I have been in contact with the customer service reps via email, but so far nothing is working. 😕

[ekeshavarzi]

I'm getting the same error message, and I just checked connection, auto time and date, and security certificates.  I am able to log my son's in on my Android device.  They are then able to sync on my phone.  I only get the error message when I try to log myself back in.  I have uninstalled and reinstalled the app already.  Any other suggestions?

[Tarheeelgirl]

Super annoying too when you're in 8 challenges but can't sync or join in on conversations until you use another device!! I have emailed support with zero response!  

[azjodee]

We've tried the suggested solution- didn't make a difference...any other suggestions? We've already uninstalled and reinstalled, restarted the phone and checked all the settings. I found a link to the Fitbit app, that is supposed to be 2.52, but it hasn't helped.

(he can access the site through the web, but that defeats the purpose)

[MrButterworth]

Having the same issue as many others here. I have tried the following:

- Cleared data and cache for the android app and uninstalled and reinstalled from the play store.

- Tried an older version of the app from apk mirror.

- Tried connecting through different wifi connection and cellular data.

- Reset password.

- Checked that all the relevant credentials are enable on my android device.

- Tried connecting with another android device.

- If I create a new account I can log into that one with no issues, but I would lose 6 months of data.

- Logged into my account fine on an available iphone.

- Was able to revoke access for the iPhone app through the fitbit.com website, but unable to do so with the android app giving the message "Sorry there was an error trying to revoke access to the application. Please refresh the page and try again.".

[AlessFitbit]

Hi everyone -- Thanks for reporting this Android login issue on version 2.51. I appreciate you all troubleshooting and confirming what steps you have tried to get a fix. This has been reported to our team and is being investigated. If possible, please access your Fitbit account through an alternate device or on a computer using the online Dashboard. I'll provide an update when more information is available. 

[SantiR]

@Toddjensen Thank you for joining the Fitbit Community! That is strange, you shouldn't be experiencing this problem. Have you tried again? Is is still happening?

I recommend updating the Fitbit app to its latest version if possible (version 2.52, released yesterday). That should certainly help you out.

Also, try rebooting your phone.

If after doing any of the above you keep experiencing this issue, try to uninstall the app and install it again.

Try that out and let me know how it goes! 

[miramarmatt]

Same problem here since 6am on 6/27 getting a dongle to use a computer to sync. What a needless aggravation this has become... 😞

[Toddjensen]

Thank you for the follow up