"Fitbit.com is unavailable." Error message at Login

[AlessFitbit]

Update: 7/13/17

For anyone still experiencing login issues, this has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version!

Thanks everyone for your patience! Let me know if you have any questions.

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Hi everyone -- Thanks for reporting this Android login issue on version 2.51. This has been reported to our team and is being investigated. If possible, please access your Fitbit account through an alternate device or on a computer using the online Dashboard. I'll provide an update when more information is available. 

[Saturnin]

I've been trying to log in to my Fitbit app on my Nexus 5x for the last 3 days and I keep getting this error. "Fitbit.com is unavailable. Please try again later."

I can log-in to Fitbit.com on my phone's browser just fine.

I've only ever logged in once on the app (during initial setup) and it's never been a problem since recently. Then all of a sudden I've been logged out. Changed my password and made sure the app was updated to the most recent version as well.

What's going on??! 

[RobertoME]

Hello @Saturnin, welcome aboard to the Fitbit Community. Certainly this is not an expected behavior with the app. Have you tried to reset the password? 

I experienced a similar scenario with my Android and I was able to access by resetting the password using my online Dashboard.

Give it a try and keep me posted how it goes.

[Saturnin]

I reset my password and made sure the app was updated. Still getting the same error.

[AlessFitbit]

@Saturnin Thanks for reporting this! I'm curious if you're still having this issue with the latest Android app version 2.51?

If you are still having this login issue, I suggest checking for the following:

- You're able to access the internet through your phone's browser and you have a strong wifi or cellular connection. Please, also visit:www.fitbit.com to ensure we are not currently experiencing temporary network issues. 

- If after this you're still getting the error, certificates on your Android phone for the Fitbit App needs to be enabled. To do so, please try the following: 

1) Make sure your current date and time are correct. The easiest way to do this is to visit Settings // Date & Time and make sure that the "Automatic Time Zone" and "Automatic Date & Time" are both checked. 
2) Make sure that all certificates that reference Fitbit.com are enabled on your handset. The easiest way to do this is to: 
- Open Settings // Security // Trusted Credentials 
- Make sure that all certificates that start with either "AddTrust" or "AddTrust AB", as well as "COMODO" are all enabled. To enable, click on the entry in the list, then scroll down and click the "Enable" button 
- Then reboot your phone (this is required to register the changes in the certificates.) 

Please keep me posted! 

[Clackers]

Hi, I've got the same problem on my Huawei P8 lite. I've done all you suggested, and still get the "fitbit.com is unavailable" message. 

[Toddjensen]

I haven't been able to sign on to my Fitbit mobile app for the past 1/2 hour. It keeps telling my it's not available. Is anyone else having this issue? 

[Catwoman001]

Having the same issue since the most recent update on my Oppo R9s 

[cmlewis16712]

Hi! I've been having the same issue on my LG G5. My daughter logged me out to log herself in on Thurs. It hasn't let me log back in since I logged her out. I'm able to login on my browser & tablet so the problem seems to be just the app on my phone. I've tried uninstalling & reinstalling it & rebooting my phone. I looked into the certificates & date/time & everything is as it should be. However, I've been unable to login since Thurs.

[KathleenWagner]

Fitbit.com is unavailable. Try again later.  7 days now......

Can log into husbands acct just fine though. 

[SantiR]

@KathleenWagner Welcome to the Fitbit family! Are you still experiencing this issue? That's very strange.

Try cleaning your browser's cache. If still not working, try using a different browser to log in.

You can also use a supported mobile device to sync if yo keep experiencing issues while logging in.

Keep me posted! 

[KathleenWagner]

Android Samsung Fitbit app. It's your server. Can you move me?

Moderator Edit: Updated Subject for Clarity

[SantiR]

@KathleenWagner Thanks for your reply! I moved the thread to the Android App Board as there are more chances to get an answer to your inquiry here.

So, you are getting the error message on your Android device? Or is it on the computer? 

If it is on your mobile device, do the following:

• Log out from the Fitbit app.
• Reboot your phone.
• Log back in to the Fitbit app.

That should help. Try that out and let me know how it goes! 

[Matesmom]

Is there something wrong with Android app?  I cannot get logged back in.  I've been getting an error message that Fitbit.com is not available.  I can access from my Ipad and Iphone but not my Android device (which is the device that I use to track all my numbers). 

Thanks. Tracy

[AlessFitbit]

@Clackers @Catwoman001 @cmlewis16712 @Matesmom Thanks for reporting this login issue with the Fitbit for Android app!

Can any of you please confirm if you have tried the following: Forget your Wifi network on your device, then re-connect and try logging back into the Fitbit app. Please let me know if that resolves the issue.  

[Matesmom]

I've uninstalled and reinstalled twice. Turned phone off and on also.
Always have Wifi.

Thanks.

[cmlewis16712]

I get the same message whether I'm on Wi-Fi or using my data plan. I did try forgetting the Wi-Fi & didn't make a difference. Still unable to login

[Laceycakes08]

I am also having this same issue I can sign in on my kindle and my laptop but not my phone. I can sign into my boyfriends account on my cell phone and have done everything previously stated.  I have a Samsung galaxy s7.

[Sarah40]

I have been unable to access the fitbit app since Wednesday,  I put in email address and password and it doesn't open it just says "fitbit.com unavailable, please try again later" any suggestions on why this is happening / how to Solve? 

[Catwoman001]

Tried everything. Uninstalling. Re-installing around 10 times now. Tried
turning Wi-Fi on and off and mobile data on and off.