"Fitbit.com is unavailable." Error message at Login

[AlessFitbit]

Update: 7/13/17

For anyone still experiencing login issues, this has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version!

Thanks everyone for your patience! Let me know if you have any questions.

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Hi everyone -- Thanks for reporting this Android login issue on version 2.51. This has been reported to our team and is being investigated. If possible, please access your Fitbit account through an alternate device or on a computer using the online Dashboard. I'll provide an update when more information is available. 

[cissy696969]

I seriously believe there is nothing you can do to fix this problem. This is on FitBit. To many people having the same problems with the same errors on different devices is just too hard to just show up out of the blue. I have an Alta and it always seems to have weird issues just happen out of the blue. You can uninstall it from your device no matter what kind of device and it doesn't work. You can sit on the screen on your phone at the sign on and just keep hitting the login and you get a different message every time you hit enter or you can wait till they back out whatever they did to make this issue happen go away. I wish they would just tell the truth instead of telling people to do a bunch of things they know won't work anyway.

[Magnus69]

Do I need to say I have the same problems as all of you!? I sold my Blaze because of the battery issue with Samsung S8+ and went back to One tracker, now this Fitbit!!? Really... Feels like the road ends soon........:(

[rikitiki]

This issue just began for me this morning. On my Android phone, Fitbit logged me out and then I couldn't log back in to sync. After reading this entire thread and trying every tip with no success, there is now an announcement that Fitbit is working on this issue and will try to get it resolved as soon as possible. What a waste of time this has been.

[KiwiTim]

I checked security certificate settings and I have 5 certificates titled "Add Trust AB", 7 certificates titled "Comodo ...", but no certificates titled "Add Trust". Is this absence of "Add Trust" certificates a problem?

[Briewee]

My fitbit charge 2 was working fine this morning and now the app logged me out and I can't get back in. Have tried all the fixes and nothing works. Keep getting different error messages 

Fitbit. Com not available,  no network and invalid email or password. I know my password and email are OK and everything else is working on my network. This is an issue with the update please roll it back as this is frustrating and do not recommend using another device I don't have or want to use another device 

[Katielouisew]

Just been able to log onto the app guys been clicking on log in for ages and its just booted up everyone try

[Laura10]

I am having the same issue. All was fine until I started logging my afternoon snack. It was giving me a variety of error messages, and then it logged me out. I tried uninstalling and reinstalling, but now it won't even let me log in and says my username and/or password are wrong. I have a galaxy S7 running Android 7.0.

[braindigitalis]

Guys, it's been weeks.

Your software development is truly glacial. When will there be a fix for this?

Running android O, 8.0. latest app version, reinstalled, cleared cache and data. No dice.

[MEeMEeMeee]

I believe you can still go on your run.

It should save for 2 or 3 days.

if your computer have bluetooth you can connect your device to it and update it that way

[rikitiki]

Too late. Message is now "Fitbit is down for maintenance"

[SunsetRunner]

Still no resolution to this - I just bought a new tracker and tried to set it up - Now both the new and old trackers are rendered useless - When can we expect a fix?!?!?!?!

[HarveySpecter]

Still not working for me unfortunately

[patricia031]

I'm going to wait till the morn to try again

[Jkureska]

Still not working.  Y'all need to fix this mess, you really dropped the ball on this update.  People haven't been able to use the app for weeks now!!!  Basically, I have a useless 100 dollar bracelet now 😑

[SunsetRunner]

I don't see why Fitbit can't just rollback to the previous version until the update is fixed - Seriously peed off!!!!!

[MatthewFitbit]

To the recent posters in this thread - please check the update from @AlessFitbit here, and note the banner at the top of the forum. What you're currently experiencing is a outage on the Fitbit site, which is affecting all users. It is not related to the topic of this thread, and has nothing to do with the app itself.

[randombitsofme]

I cannot see any stats online or on my app on my phone. This started last night. It closed out my goal day at 88% though I exceeded my goal. It says that |I have multiple notifications and messages but I cannot open them. I cannot accept a challenge either! Help, please!

[SunsetRunner]

Matthew - With all due respect I don't think we care WHY it doesn't work - Just that it doesn't! When can we expect a fix?

[MatthewFitbit]

@SunsetRunner There is currently an outage on the Fitbit site that is interrupting mobile functionality for all users. This is expected to be fixed shortly. The issue you are asking about is not related to this outage, even if the results appear similar.

I'm going to lock this thread until the outage is resolved, to prevent further confusion. This conversation can resume once that issue is handled.

[MatthewFitbit]

The aforementioned mobile outage has now been resolved. This thread is now unlocked.