"Fitbit.com is unavailable." Error message at Login

[AlessFitbit]

Update: 7/13/17

For anyone still experiencing login issues, this has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version!

Thanks everyone for your patience! Let me know if you have any questions.

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Hi everyone -- Thanks for reporting this Android login issue on version 2.51. This has been reported to our team and is being investigated. If possible, please access your Fitbit account through an alternate device or on a computer using the online Dashboard. I'll provide an update when more information is available. 

[Sissy0829]

Same here. I've uninstalled, re-installed, changed my password, restarted my phone and NOTHING is working. "No connectivity" "Fitbit.com is currently unavailable" then "invalid email address or password" are all I'm getting when trying to log in. This is the most frustrated I've been with y'all in a very long time. I've already given a super crap review of your products on Amazon. Fix y'alls crap already. It's been 2 weeks, as far as the posts are showing.

[SunsetRunner]

I read a post about changing the security settings on my phone. Restarted the phone. Works fine now. I also bought a dongle for the computer at Amazon for about $7.

[Sissy0829]

Change the phone settings to what?

[mykohsu]

Was using the app and started getting sync issues. Restarted the app and got kicked out. Can no longer log in. This is on a S8. You're telling me the latest phone is no longer supported?

[hknerd]

I have a Galaxy S8+.  Last time my app worked was 7/8/17.  I open the app this morning and Im logged out.  I try to log in and it says password incorrect.  I login fine online with the same password.  I am getting a mixture of wrong password, network not available, or fitbit.com unavailable when trying to login to the app.  I already uninstalled and reinstalled the app, no change.  This is quite annoying.

[Marts01]

Was using my app at then weekend fine, just got in after my ride tonight and I have the same problem also on a S8. I'm going to try my apple 5s in a minute see if that works.

[Trace71]

This error has only  just happened for me this morning.  Are there any proven solutions yet or are we waiting for an update????

[cissy696969]

I went into the phone app on an Android Galaxy S5 and it had signed me out. Tried to sign back in and it didn't know my user id. Then it didn't know my password. Once I got pass those messages I got a serious of other messages. No Network Connection. Can't reach Fitbit.Com please try again later. Invalid email or password. Remember it signed me out of the app on my phone to start this mess. I am really tired of fighting with the crazy ways I've been told to fix these out of the blue things that happen with this app. I usually just use my arm and the app on my phone that ISN'T Fitbit for accurate non crashing stats at any given time. How is it you give out solutions for issues that were never a problem until today. Thanks but no thanks. Your just wasting more of my time.  

[Marts01]

Was using my app at then weekend fine, just got in after my ride tonight and I have the same problem also on a S8. I'm going to try my apple 5s in a minute see if that works.

[mykohsu]

Sounds like th solution is to stop using fitbit. They offer use the website on desktop as an alternative. You can't even sync so we're just wearing paperweight.

[Shotwell]

My fitbit was working great earlier today, it wouldn't sync and now it's telling me I have to log in, but doesn't like my username and password.  I logged on my account from my computer, but it's not updating.  Is there still an issue?  If so, is there a fix?

[HarveySpecter]

Hi I am now getting the same issue that those on this thread were having. The Android fitbit app logged me out and won't let me log back in because 'fitbit.com is unavailable'. I have restarted my phone and WiFi, tried on mobile data, uninstalled and reinstalled the app, changed my password (old and new password let my login in on my computer), my date and time has always been set to auto, everything is updated to the most recent version. 

[KiwiTim]

I am also getting the same error, "Fitbit.com is unavailable". Other times Fitbit tells me there is no internet connection, when there is both cellular and WiFi working. Running Android 6.0 and Fitbit Version 2.52. Tried uninstalling and reinstalling. Time and Date settings on phone are accurate

[msdough]

Galaxy S8+. My steps were not syncing with WeightWatchers, so I checked app and was logged out. Tried several times to log in. Keep getting things like network not available, fitbit not available.

[SunsetRunner]

I followed the directions on a post for changing the security certificate settings.

Open Settings, Security, Trusted Credentials.

Make sure that all certificates named "Add Trust", "Add Trust AB" and "Comodo" are enabled.

Reboot the phone.

[Tone8838]

Same trouble here for last half hour. Waiting to do a run. Please get a move on! Sony Xperia Aqua

[patricia031]

been trying to log in after the app logged me out hours ago and it saying email and password is wrong and i know thats not the case. other times i have tried it says unavailable. ???

[Katielouisew]

I was using the app fine at 4pm this afternoon and then i went to sync my charge 2 and the app had logged me out,

Went to log in again and it tells me that my password and email is incorrect then there is no network and then fitbit.com is unavailable....

Nothing from the online chat to help me i am able to log on the dashboard so there is no issue with my account my wifi is on my 4G is ok and i still cant get on, im using a S7 when will this issue be fixed it seems it has been going on for weeks. 

I am not able to use any other device like i was asked to so i want to know when all this will be sorted.

[AlessFitbit]

UPDATE: 7/10/17

Hi everyone!

Currently, we're having issues with the Fitbit mobile app across all devices that started today. Our team is working fast to get this resolved and back to normal. This is not related to the previous bug that has been discussed in this forum related specifically to the "Fitbit.com is unavailable" error message. They are two separate issues. If you're having problems with the app, please log into your account on the online dashboard for the time being. 

Thanks for your patience while we get things working again!

[bunnies46]

Hopefully you get it fixed soon. This is frustrating.