"Fitbit.com is unavailable." Error message at Login

[AlessFitbit]

Update: 7/13/17

For anyone still experiencing login issues, this has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version!

Thanks everyone for your patience! Let me know if you have any questions.

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Hi everyone -- Thanks for reporting this Android login issue on version 2.51. This has been reported to our team and is being investigated. If possible, please access your Fitbit account through an alternate device or on a computer using the online Dashboard. I'll provide an update when more information is available. 

[sharown58]

Really hope you get this issue resolved soon. I did try uninstalling and then reinstally the app on my android, but it did not fix the problem. After logging onto Fitbit.com on my computer and checking for my Samsung Galaxy S7 Active on your list of android devices, it does not come up on the list. In fact, the list of Samsung devices stops at Galaxy 6 devices. Please help.

[Tlundmark]

I have been having this issue for the past 12 hours.  I have the most current version.  I Uninstalled and reinstalled the app, restarted my phone and did any and everything suggested.  Still getting this message.  😞 help! 

[Catwoman001]

So you guys released an update that didn't fix the problem.  Still having the same issue and have a screen shot of it to prove it.  

[Catwoman001]

Update that was released 4 days ago didn't fix the issue. Still having the log in problem. This really hasTo be fixed and soon.... 

[Tarheeelgirl]

I'm on day 13 with this message popping up.  Can't log in.. Support has sent a few suggestions which were unsuccessful. 

I'm hoping this gets resolved soon!  Very disappointed with Fitbit right now!!!

[Muppet2]

I have the same issue, this is day 3

[albytala2]

Dopo hard reset del telefono reinstallato app ed è comparso questo errore. Ho "risolto" creando un nuovo account fitbit. Il vecchio account non funziona più. Posso accedere ai dati del vecchio account solo tramite pc dal browser.

[Toddjensen]

I uninstalled the app and installed an earlier version, then did an update and it's working on my Droid Maxx 2 now.

Good luck!!!

[Toddjensen]

I uninstalled the app and installed an earlier version, then did an update andy Droid Maxx 2 is working now. 

[sharown58]

Where did you find earlier version? I use to just closed, the app but not sign out. The problem started after I did sign out, then logged back on the app, that was the first time the error message popped up, and it's been that way since then. It seems to me they should probably check that update. I also notice my phone is not on their list of supported devices, Samsung Galaxy S7 Active.

[RobertoME]

Hello everyone, please refrain to post direct links or instructions to download apk files as we cannot guarantee such files or sites might be harmful malware, for the same reason we do not recommend to do this as they aren't allowed on this forum.

Catch ya later.

[mnorth]

Hi Roberto,

As you are reading all the comments, you can see lots of Fitbit users having issues. Will you have an update for them? Is there a fix in the works?

Thanks!

[Goodcanadiankid]

Yet another victim.

What is the holdup on a resolution fit bit? It's clear from this string alone you've got a lot of customers waiting and getting frustrated.

Can we rollback to an earlier version because my Blaze and app were doing fine before?

Cheers 

[sharown58]

Thank you Fitbit,  was able to log on to my phone app yesterday. 

[SunsetRunner]

I am having the same problem. The old app wasn't updating my sleep, so I "uninstalled" and "reinstalled" the latest version on my Samsung Galaxy 4. I use WiFi at home or the cell service. When I try to log in, it says the Fitbit.com is down for maintenance. I have turned the phone off and turned it back on. Nothing works.

[SunsetRunner]

Thank you. That worked!

[Lea21]

I'm back online, there is an update showing but not installing in case of same problem

Cheers,

Lea Holmes

[SunsetRunner]

I changed the security settings as recommended and it worked. I can log onto the app through my Samsung Galaxy.

[alwaler]

I just purchased the fitbit flex 2.  I received this error message on my android phone.  I am unable to set up via my computer as I don't have a "wireless dongle".  Is there an ETA on the fix?  

[susabean]

I changed my password and it wont recognize any passwords.  I uninstalled and reinstalled the app. I got the fitbit,com is unavailable and no connectivity.  I can't get on my fitbit app on my phone.  I want to cry.  Please help.