"Fitbit.com is unavailable." Error message at Login

[AlessFitbit]

Update: 7/13/17

For anyone still experiencing login issues, this has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version!

Thanks everyone for your patience! Let me know if you have any questions.

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Hi everyone -- Thanks for reporting this Android login issue on version 2.51. This has been reported to our team and is being investigated. If possible, please access your Fitbit account through an alternate device or on a computer using the online Dashboard. I'll provide an update when more information is available. 

[terrykats]

Still getting "fitbit unavailable" message .......what is going on?? My laptop also has nothing logged since Friday around noon. Tried to log off and on again, still same message. Phone app not working! Help!

[KathleenWagner]

Really getting old now.  

24 hours has turned into 8 days now. 

I have been blocked now from Fitbit.com on my Android phone.  

HELP!

[frivera3]

It's been almost 2 weeks how long is it going to take, stop in investing and repair it

[mnorth]

Why were all the newest replies removed from this thread? All of page 4 is gone.

[Aevans0303]

I got a message saying it was deleted because it violated the guidelines. Strange how someone actually giving a fix to an issue, which no one within Fitbit could, is violating guidelines. Oh well..Glad I saw the thread before it got deleted. 

[mnorth]

Yeah, what's up with that? No one was rude. Everyone was happy.

I'm also glad that I was able to get the fix before it was deleted.

[MrButterworth]

As I understand the instructions I posted were deleted as they violated forum rules about unauthorized content from non Fitbit websites. I'm glad I was able to help some people before it was removed.

[MatthewFitbit]

Please don't post direct links or instructions to download apk files. I understand the topical interest, but because there is no way for us to ensure that such files or sites are free of harmful malware, they aren't allowed on this forum.

[yogidg]

Similar problem for last 3 days, I can login on windows 10 app and iphone but not on Android. Please help. I cant believe you have this problem. 

[Karenl31281]

This is unreal. Fitbit.com is unavailable. STILL.......i cant sync through a laptop. Says its unavailable on partners phone and kids tablets. So frustrating!!!!! 

[Toddjensen]

Can you please tell us when will the fix from Fitbit be available? 

I've been forced to buy another phone because my Motorola Droid Maxx 2 doesn't work anymore. 

[TFitx]

Great tip, I also installed the older version 2.45 now and can login to the app via my android phone again.  Thank you!

[Julsi22]

According to fitbit live chat I'm getting this message because my phone is not longer compatible with fitbit.  I doubt this as it seems to be a problem with the android app.

[CO0416]

Having the same issue with my droid z force. 

[Karenl31281]

I have a samsung galaxy s5. Still saying fitbit.com is unavailable. I've made a new account on my samsung s5. Really not happy at not having all my old info. 

Working fine under my new account on the same phone.

[Tarheeelgirl]

I have a Samsung Note 4.  Still getting the error message.  Finally opened a new account so I could continue with group challenges.  I didn't delete my other account in hopes this gets fixed. Losing my badges and trophies suck!! I can't part with my 45,000 step badge just yet.  The is unacceptable!  Really considering a new tracker if this isn't resolved.   

[frivera3]

I am not a tech, I am an owner of a surge.

Frank Rivera III

[Zena12345]

Hi, Ive been trying to open the fitbit app on my Samsung for 2 days and keep getting this message. have had no previous problems and it is the latest version that I am downloading from Google play store? Is there an issue at the moment? Thanks Zena

[mullettlake]

I am receiving the same message since last night.  Works on iPhone--does not work on Android.  Period.  Re-installed,  rebooted.  Does not work.  Period.

[SantiR]

@Toddjensen Thanks for your reply! Would you be able to send me a screen shot of the error message you are getting when you try to log in to your account, please? 

Keep me posted!