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I would shut down your phone. Then go back in and try again
If that does not work I would un-install the app. Shut down phone again. Go back in and re-install the app.
If that does not work
Contact Support
http://help.fitbit.com/?cu=1
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Wendy | CA | Moto G6 Android
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Best AnswerI did all that many times. I have closed app and re installed many times and it still does it
Best Answer