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zipfit not pairing with phone

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‎10-27-2016 10:31

‎10-27-2016 10:31

Help, message is zip not pairing with phone
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‎10-28-2016 04:24 - last edited on ‎08-13-2025 04:39 by Fitbit Moderator

‎10-28-2016 04:24 - last edited on ‎08-13-2025 04:39 by Fitbit Moderator

Welcome to the Community @Trishgray57. If your tracker is not connecting with your phone, I recommend verifying that your phone is a compatible mobile device, after this restart your Zip and then follow the setup procedure one more time.

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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