Adding Aria 2 removes Charge 3

[YokoZar]

When I go to setup device on the Android app and add the Aria 2 it gives me the Switching? screen and says there's already a Fitbit Charge 3 connected to my account.

When I proceed with setup and click Switch to Aria 2 it removes the Charge 3 from my account.  I then have to re-add it after setup.

[USAF-Larry]

@YokoZar, this is a known problem with the Fitbit Android app.  After you set up the Aria 2, will it allow you to add the Charge 3 back onto the account without removing the Aria 2?

[JuanJoFitbit]

@YokoZar It's great to see you in our Fitbit Community! I'm sorry to hear that your Charge 3 gets removed when setting up your Aria 2. i would like to follow up on this issue and would like to know if the issue persists or if your Fitbit devices are connected properly.

Thank you so much for your help @USAF-Larry!

See you guys later! 

[YokoZar]

Yes you can re-add the Charge 3 afterwards and it works fine.

[JuanJoFitbit]

@YokoZar That's right my friend! Thank you for the update.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!