Aria 2 - Email invite not working

[Blondnc]

Hi there,

I’ve tried adding my partner to the scale via my Fitbit app (I’m the primary account). Email is received but the link says “sorry that page is following a different trail”. Therefore we can set it up. 

For info he has previously been set up on this device but after a house move it somehow was removed from his devices so not sure if that’s causing a conflict. 

[BraulioFitbit]

Welcome to the Fitbit Community, @Blondnc. Nice to see you here.

Thanks for the details shared in your post. If you setup your Aria 2 as a new device when you moved to another house, this will remove the other user on the scale. Please make sure that you're sending the invite to the email address associated to his Fitbit account. You can also try to send the email invitation from your online dashboard by following the instructions from this help article: https://help.fitbit.com/articles/en_US/Help_article/1155.htm?Highlight=scale 

Hope this helps.

[lozm92]

I’m having the same problem, tried sending the invitation from my online dashboard and still getting the same message.

[BraulioFitbit]

Welcome to the Fitbit Community, @lozm92.

I appreciate the information on your post. Are you sending the invitation to the email address associated with his/her Fitbit account? Did you try to send the invitation from the Fitbit app as well?

Catch you later.

[lozm92]

Hi

Yes I tried through the app first then tried the online dashboard when that didn’t work, and yes it’s the right email address.

[BraulioFitbit]

Hi, @lozm92.

Thanks for the update. Since your friend is still having trouble to accept the invitation, my advice is to contact our Support team by chat or calling them so they can check from their end what could be the trouble and look for a resolution. Please explain them what you've tried so far.

See you around.

[J-MeM]

Sounds like an issue at Fitbit, as I have the same issue. It shows on my side the invite sent and pending, they get the link but when they click it get that message “sorry that page is following a different trail”. 

[Neesa731]

Probably something Fitbit should look into since it’s still happening. 

[J-MeM]

Update: support also said to try having the user try the link through a computer rather than a phone. That worked. I am thinking it may be some blocking in Apple phones since they have the health app and apple watch which don't play nice with Fitbit. Strange though as we were able to connect through a Mac computer which also uses the Safari browser. Anyway for anyone else having the same issue I suggest they try this

[bmahr]

Same problem here, but event the support chat is ending up at „sorry this page is following a different pat“

[Kaotika1]

This worked for me, thank you so much for posting!!