Aria 2 assigning weights to the wrong user

[Catmadam]

Aria 2 gives me my weight and then my husband's body fat and BMI and records it all as me.   This is a new scale.   I just got it yesterday.   Do I need to send it back or is there a fix for this?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Catmadam Welcome to our Fitbit Community! I'm sorry to hear that your husband's data gets recorded to your user. Please have your husband to reassign his weigh ins as advised in this help article.

Let me know if the issue gets fixed! 

[Catmadam]

It wasn't a matter of all his data getting recorded to me, it was my weight and his BMI and Body fat being recorded to him.     I did a chat with support and after about an hour and a half of trying one thing after another, it is finally resolved (I hope).   We had to reset the scales to factory settings and start from scratch and then go online and change the last 3 incorrect reading from him to me -- in case this happens to anyone else.

[JuanJoFitbit]

@Catmadam I'm so glad to hear that our Support team helped you to get this issue resolved. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!