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Aria 2 can't add second user

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‎05-15-2019 12:01 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎05-15-2019 12:01 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Trying to add  second user by typing in their e-mail. The app respond is invite sent or invite re-sent. No e-mail arrives at second user, checked spam folder. Tried from computer. Reinstalled app. Non of the above works.

 

 

Moderator edit: format

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‎05-16-2019 04:29

‎05-16-2019 04:29

@Fredrik99 Welcome to our Fitbit Community! Regarding the difficulties you've experienced when trying to add a second user to your Aria 2, I appreciate the time you spent while trying the correct process and troubleshooting steps.

 

Due to this, I'll send your case to our Support team and they'll be happy to assist you and find a solution for you. You will receive an email from them soon.

 

In the meantime, please make sure that you are following the steps that are listed in this help article.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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