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Aria 2 can't be set up

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‎05-02-2019 03:39 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎05-02-2019 03:39 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

I can not get my phone to sync with the aria 2. When it gets to the point of setting it up, it tells me to remove the strip in with the batteries. I have already removed it and turned it on but it stays on the screen with the battery.  It won't let me advance past that screen.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎05-02-2019 14:48

‎05-02-2019 14:48

Hi @sdevereaux, have you force closed the app and then tried the process again?  Sometimes the app freezes (as has happened many times with me).  Closing it could help with the setup process.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-04-2019 04:24

In response to DramaQueenDiva

‎05-04-2019 04:24

@sdevereaux Welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up and would like to help you with the setup issues that you are experiencing with your Aria 2.

 

In addition to the info that shared my friend @DramaQueenDiva. Please make sure that your phone has the most recent Fitbit app version installed.

 

If the app is up to date, make sure that you are following the setup process as described in this help article and let us know if the issue persists.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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