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Aria 2 connection inquiry

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‎07-30-2019 09:09 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎07-30-2019 09:09 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

I have the original Aria and it is no longer connecting to my WIFI, does Aria 2 have similar issues? Rogers is my internet provider.

 

Moderator edit: updated subject for clarity

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‎08-02-2019 15:00

‎08-02-2019 15:00

Hi @Mous379, welcome to the Community Forums. I'm sorry for my delayed response.

 

Thanks for letting me know about the issues with your Aria, and let me help you with your inquiry. While the Aria 2 was improved in its performance, it'll be able to connect with a network depending on the following requirements:

 

  • Both the network name and password must be no more than 32 characters long.
  • You're using WEP / WPA / WPA2 personal security.
  • The router's frequency setting is 802.11b/g/n under 2.4GHz.
  • You're not using any firewalls or MAC filtering.

 

For more details about the Aria check this help article. You can also download the Fitbit Aria 2 User Manual.

 

Keep me posted. Smiley Happy

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