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Aria 2 ! error

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‎06-09-2019 06:55 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎06-09-2019 06:55 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

My Aria 2 is just displaying a !, I have tried removing the batteries(12 Hours), factory resetting, and when I tried to file a claim it tells me that no devices are paired to my account. Any suggestions? I have messaged Fitbit's Twitter help support but I'm not holding my breath. 

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‎06-09-2019 10:47

‎06-09-2019 10:47

@Reloaded689   Here is a link to the error codes.  The " ! " is a potential hardware failure.  You have done the proper troubleshooting by removing the batteries.  The persistent " ! " is a bad omen.

 

When you did the factory reset, the scale was removed from your account.  This is why Support doesn't see a paired device.  As you continue your travels through Support, emphasize the factory reset.

 

How old is you scale and did you get it from Fitbit?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-10-2019 05:03 - edited ‎06-10-2019 05:04

In response to LZeeW

‎06-10-2019 05:03 - edited ‎06-10-2019 05:04

@Reloaded689 it's great to see you in our Fitbit Community! Regarding the exclamation mark that your Aria 2 displays, I appreciate the time spent with the troubleshooting steps before contacting our forums. I was able to get in touch with our Support team and was told that they contacted you via email.

 

Please check out your email account and locate their email in order to follow up with the process.

 

Thank you for your help my friend @LZeeW!

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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