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Aria 2 lost WiFi and cannot make it!

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‎06-09-2019 10:43 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎06-09-2019 10:43 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Ive tried all the steps and still will not connect to any wifi in my house. I can be sitting on router and it will not connect. Any help out there on the best way to contact customer support? I hear they are sending out replacements. Thanks!

 

P.S. Every other function works fine.

 

 

Moderator edit: format

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‎06-10-2019 04:26

‎06-10-2019 04:26

@KrazyKrash welcome to our Fitbit Community! I'm happy to assist you with your Aria 2 since it won't connect to your network. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know some details that will help me to determine the cause of the issue:

 

- Is your Aria 2 displaying any error message?

- Have you made changes to your network (router, router settings or WiFi password?)

- Is your router running the protocol 802.11b or mixed mode? You can review these details with your Internet service provider.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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