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Aria 2 not recognizing me

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‎03-10-2019 18:49 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎03-10-2019 18:49 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

My Aria 2 was wonderful! For the first week. After that it started saying I am only 5% fat (just wrong) and sometimes it won't even give me a fat%. I am barefoot with it on a solid surface. I have removed the batteries and tried again. It keeps giving me the wrong information. And sometimes it doesn't recognize it's me. I am very close to returning it while I still can. Please help.

 

 

Moderator edit: format

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‎03-11-2019 07:00

‎03-11-2019 07:00

@Ruue345 Welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 is not recognizing your user and it's not providing accurate body fat readings accurately even though you have tried the recommended troubleshooting steps.

 

Let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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