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Aria 2 not syncing

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‎04-08-2019 20:48 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎04-08-2019 20:48 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

My scale lost connection so I tried to reinstall it tonight & it deleted itself from my Fitbit App & will not re sync. I keep getting an error. It was working up until last night. Any idea what’s wrong?!

 

thanks!

 

 

Moderator edit: format

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‎04-09-2019 04:21

‎04-09-2019 04:21

Hello @Child36 and welcome to the Help forums.  First, I am going to move your post to the Aria 2 forum.  It sounds like you have a scale issue, not an iOS app issue (btw, your scale syncs through your wi-fi).  Second, can you be more specific about what happened as you tried to solve your problem, especially the error message?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-10-2019 04:18

In response to LZeeW

‎04-10-2019 04:18

@Child36 Welcome to our Fitbit Community! Let me help you with the syncing issues that you are experiencing with your Aria scale.

 

I want to follow up and would like to know if the issue persists or if your Aria is syncing properly now. Also, as my friend @LZeeW mentioned, please provide more details about the error message that your Aria is displaying.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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