help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria 2 scale has stopped recognizing me

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-14-2019 08:04 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎07-14-2019 08:04 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

We bought the Aria 2 scale to track weight for my wife and myself. The set-up worked as it was supposed to and after a few weigh-ins and assigning the weights to the correct user, the scale was working fine. Starting sometime in late June, 2019 the scale has stopped recognizing me when I weigh. It records me as a guest. Of course, I can assign the weight to me in your app, but I don't understand why the scale has stopped recognizing me. Was there a recent firmware or software update that caused this? How can I fix it? 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-15-2019 06:15

‎07-15-2019 06:15

Hi @SunsetRunner,

 

While searching the Help site, I found this article that might be of use to you.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎07-15-2019 07:21

In response to DramaQueenDiva

‎07-15-2019 07:21

Thank you for passing this along. I've noticed that screen and thought it was very odd, but this is the first time I've known there was something I was supposed to do when I see it. I'll give this a try on the next weigh-in!

 

 

Best Answer
0 Votes