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Wifi connection issues Aria 2

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‎07-04-2019 08:19 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎07-04-2019 08:19 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

I have read nearly all the topics concerning this issue and tried nearly all the solutions. Nothing has worked. Fitbit has even sent me a replacement and the same issue is happening and I have no idea how to fix it.

 

I am going through setup and it gives me the list of available networks. I choose mine, enter the password and it seems to change the name of the network to my email address??? Then fails to connect. It then adds an entry in the list of available networks with my email address, but it also still has one in the list that is the correct name of my network. Every time I choose it, it changes the name to my email address and the connection fails.

 

I have removed the app and reinstalled. I tried using my windows 10 computer app and my android app.

 

I'm at a loss and about ready to toss this thing.

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‎07-05-2019 12:27 - last edited on ‎09-10-2024 03:50 by Fitbit Moderator

‎07-05-2019 12:27 - last edited on ‎09-10-2024 03:50 by Fitbit Moderator

Hi @TDavisTX, welcome to the Community Forums.

Thanks for bringing this to my attention, as well for all the steps that you've tried to get your scale working. I see where are you coming from as this shouldn't be happening, I'm sorry that you've had this experience. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

If you have any other question, feel free to let me know.

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