help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria 2 setup issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-20-2019 03:53 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎01-20-2019 03:53 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

I’ve downloaded the Fitbit app on my new phone and set up my Aria 2 on it. Despite its connected and fully set up I keep getting a message to connect the scale to the app, I’ve done this 3times now as I thought I’ve done it wrong it’s now driving me insane!! Anyone able to help?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-21-2019 06:02

‎01-21-2019 06:02

@SunsetRunner Welcome to our Fitbit Community! Seems odd that your Fitbit app is asking you to connect your Aria 2 when it's already been set up. I would like you to make sure that your phone has the most recent app version installed.

 

If the app is up to date, log out of the app, restart your phone, open the app again and see if your Fitbit app shows your Aria 2 connected.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes