help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria setup success on second time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2019 02:41 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎01-30-2019 02:41 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

After changing my router I had to set up my Aria 2 again but this failed to connect to any 2.4GHz wi-fi.  I tried many times and with taking out the batteries and rebooting tablet and router but the app Aria 2 would not see any network.

Just now I decided to use my Honor 10 phone instead of my Galaxy Note Pro 12.2 tablet.  Immediately I was able to connect the Aria without any of the Bluetooth error messages coming up.

The Aria 2 is now sending to my Fitbit app and has updated it.

All of my devices have been set up using my Galaxy tablet but I did set up my Fitbit Versa using my phone.  I wonder if the Aria 2 must use the same device as was used for the Versa?

I wait to see if all is now stable.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-31-2019 06:09

‎01-31-2019 06:09

@Beemer2 It's great to see you in our Fitbit Community! I'm glad to hear that your Aria 2 could be set up through your Honor 10 phone. Regarding your inquiry about the device that was used to set up your Versa, the Aria 2 can be set up through another devices. However, What comes to my mind is to verify if your Galaxy note has the most recent app version installed.

 

If you see anything unusual with your Aria scale don't hesitate to let me know and I'll be happy to follow up! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes