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Aria 2 setup issues

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‎05-22-2020 17:36 - last edited on ‎08-27-2020 05:08 by Fitbit Moderator

‎05-22-2020 17:36 - last edited on ‎08-27-2020 05:08 by Fitbit Moderator

I am trying to setup my Aria 2. When I type in the code from the scale into the phone app, I constantly get Try Again. I have reinstalled the app, rebooted my phone and deleted my Versa from the account, all to no avail. Now I can't even reconnect my Versa - same issue! I have a Samsung Galaxy 9+. This is the Bluetooth setup, I never get to the wifi.

 

 

Moderator edit: updated subject for clarity

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‎08-27-2020 05:08

‎08-27-2020 05:08

Hi @TopFrog, it's great to see you in our Fitbit forums. I'm sorry to hear about the setup issues that your Aria 2 has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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