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Aria 2 stopped syncing for no reason

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‎02-05-2019 10:52 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎02-05-2019 10:52 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

My Aria 2 scale is no longer syncing since 2 days. I noticed in the app that my daily weight is no longer registered. Nothing changed, same app, same wifi, batteries are ok etc.

I tried all solutions that I found online: taking out 1 battery, all batteries, remove the scale in the app and register it again, pushing the button etc but nothing works.

Currently the scale says “www.fitbit.com/setup”. When I perform the setup steps, I get stuck with the wifi part: the scale won’t connect to my wifi. It is standing next to the router, the password hasn’t changed and is completed correctly but it won’t connect. Please help.

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‎02-06-2019 03:37

‎02-06-2019 03:37

@Isabelle2611 Welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 is not syncing with your network. I would like to follow up on and would like to know if the issue persists or if your Aria 2 is syncing your data properly now.

 

in the meantime, please try resetting your router and set up your Aria 2 from scratch.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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