Aria 2 won't pair with phone

[Blair85]

Just got my new Aria 2, but cannot get it to pair, in order to set it up. Don't waste my time, I've already tried all fixes (restarting scale, pulling batteries, factory reset, turning off and back on bluetooth, restarting phone, uninstalling and reinstalling the app, I've already tried everything, you name it I've already done it, so save me the condescending "did you turn it off and back on spiel).

When trying to set it up, I get to the screen where it asks me to confirm the 4 digit numeric code on the scale, I do,  then it says "not working?" And asks if I want to try it again. I've been at it for over an hour now. No I don't want to try it again, I want it to connect. Otherwise, what a fine $160 cutting board I've purchased

[SteveH]

That's a strange post. You don't want anyone to waste your time, you don't want them to be condescending, and you've tried "everything". Great way to ask for help.

Perhaps you might do better contacting customer support rather than asking us users for help: contact.fitbit.com 

[JuanJoFitbit]

@Blair85, welcome to our Fitbit Community! I'm happy to assist you with your Aria 2 since it won't connect with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

If you haven't contacted our support team, let me go ahead and forward your case to them so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[soffeegram]

Hello, I am having exactly the same issue. Please, could you tell me if there is a solution to this problem?

Thank you!