Aria Air scales not syncing

[Donna1985]

I bought the aria air scales the day before yesterday, loved the idea of it syncing with my app. However, I managed to get them to sync on initial set up... Not managed it again!! I have closed and restarted app, done a factory reset on scales, reconnected them to my fitbit app... Nothing!!!

I have searched on here for solutions and can't find anything that works. I am so disappointed Fitbit, if they won't sync then they are just a very expensive set of basic scales! Please help!

Moderator edit: format

[JuanJoFitbit]

Hi @Donna1985, it's great to see you in our Fitbit Community. I totally understand how you feel about the syncing issue that your Aria Air has experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know if you tried the troubleshooting steps that are listed in this help article, under the "Scales" section. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Looking forward to your response.

[Donna1985]

Yes I have tried all of themStill no joy

Sent from Yahoo Mail on Android

[JuanJoFitbit]

Hi @Donna1985, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.