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Fitbit Aria 2 doesn’t show my correct weight

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‎03-02-2021 01:05 - last edited on ‎03-02-2021 06:12 by Fitbit Moderator

‎03-02-2021 01:05 - last edited on ‎03-02-2021 06:12 by Fitbit Moderator

Hello

In this pandemic I gained some weight but my aria 2 doesn’t show it. At the scale in the gym I got my right weight but in my home I cannot see how I’m doing. Help.

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎03-02-2021 06:11

‎03-02-2021 06:11

Hi @Jirr18, welcome to our Fitbit Community. Regarding the weight tracking issue that your Aria 2 has experienced, I'd like you to re-calibrate it by taking out the batteries for 15 seconds, then put them back in. After this, weigh yourself 5 times in a row and see if it provides accurate weigh data.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-02-2021 21:43

In response to JuanJoFitbit

‎03-02-2021 21:43

I did it all but still wrong weight !

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‎03-04-2021 03:26 - edited ‎03-08-2021 03:02

In response to Jirr18

‎03-04-2021 03:26 - edited ‎03-08-2021 03:02

Hi @Jirr18, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-06-2021 01:06

In response to JuanJoFitbit

‎03-06-2021 01:06

That link doesn’t work or I don’t understand it where I have to go there

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‎03-08-2021 03:02

In response to Jirr18

‎03-08-2021 03:02

Hi @Jirr18, please try again to visit the link provided below since I corrected it. It will re-direct you to the different type of contacts available so you can get in touch with our Support team.

 

I apologize for the inconvenience and let me know if you have any questions.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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