07-08-2019 13:14 - last edited on 09-04-2019 08:45 by MatthewFitbit
07-08-2019 13:14 - last edited on 09-04-2019 08:45 by MatthewFitbit
Today 07082019, I noticed my BIM not displaying on my aria 2 .I waited and waited and it never synched my data to iphone. I have done the followings:
1. Reset of Aria
2. Took the batteries out
3. Re set the wifi
Nothing works !
07-08-2019 17:47 - edited 07-08-2019 18:39
07-08-2019 17:47 - edited 07-08-2019 18:39
Hi @AlecGo @Yourheighness @nikonjd @rohithitro @Ashleyrn26 @Cbiowriter @SunsetRunner @KenHo @streets33 @MarioRC @JohnnyRow @SunsetRunner @xanbego @DK_Walker @matispf84 @littlegret02 @LZeeW @Pootums @caendlich @Kent.P @JamesD7 @DW63 @Fig8V2 @Rosina. @mplfitnwell1 @ThatDii , nice too see you all around, and a warm welcome to the members that write here for the first time.
I merged all the threads regarding the syncing-, setup- and update situation on the Aria and Aria 2. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep the Fitbit app up-to-date to ensure you receive the quickest resolution.
I apologize for any inconvenience caused.
I appreciate your patience and look forward to getting you back on track.
Please let me know if there's anything I can do to assist you in the meantime.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
07-08-2019 17:48
07-08-2019 17:48
I gave up for $129.00 I should not be struggling with this scale. Same problem as everyone else.
I took it back to best buy and I ordered another scale on Amazon.
07-08-2019 18:04
07-08-2019 18:04
07-08-2019 18:22
07-08-2019 18:22
07-08-2019 18:31
07-08-2019 18:31
Only bought the Aria 2 yesterday, same issues as I suppose most people in this forum, WiFi connection is lost soon after setup. Unacceptable that the device prefers 802.11b, it's going back even if the firmware/sync issues are resolved. I am hoping that my charge 2 isn't bricked as well, so far so good. Perhaps Fitbit has too many Chiefs and not enough Indians? 🙂
07-08-2019 18:40
07-08-2019 18:40
Hi @RickBig a warm welcome to the Community! Thank you for your feedback. The Aria 2 is able to connect with the 802.11b/g/n protocol, not only with the 802.11b one.
@KenHo ,thank you for your reply. We are not forcing anyone to purchase another device. Our Team is working on solving the syncing/setup situation as soon as possible.
@AndyBenj , nice to see you back. Thanks for letting us know what you did. You are always welcome back, to the Fitbit Family if you change your mind.
@DK_Walker , thanks for letting me know about my mistake. As you mentioned, there are different firmware versions mentioned here. Some are for the Aria 2 and some for the Aria. Don't worry about the version you have. All versions should sync after the situation is solved.
Please let me know if I can be of more help.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
07-08-2019 21:00
07-08-2019 21:00
Just adding that I am also unable to sync from my Aria 2 scales. Same connection error. Started yesterday morning.
07-08-2019 21:43 - edited 07-08-2019 21:44
07-08-2019 21:43 - edited 07-08-2019 21:44
@JuanFitbit: Thank you for your response. I was not able to sync to the app so I reset the ARIA to try the sync again. Stupid me because now I can not even check my own weight. Can you tell me how to atleast bypass the set up to just so that I can check my weight? I look forward to you and your team's response.
07-09-2019 02:20
07-09-2019 02:20
07-09-2019 03:10
07-09-2019 03:10
Is there an update on this fix of the "connection error"?
If it can occur so quickly, it can be fixed just as quickly!
07-09-2019 10:05