Aria WIFI Err with set up

[kandrades86]

I have been trying to set up my scales.  I go through almost the whole process until its trying to connect to WIFI and then a "WIFI ERR" shows up on the scales.  I have checked my settings on my modem and it is on WPA2 PSK.  I have also reset the modem more then once and tried the set up various times with no sucess.  Does this have something to do with my modem?  I have never had so many issues trying to set up one of my devices and I am considering just returning your item as I didnt realise I would have so many issues (obviously I dont want to return it).  Can anyone shed any light on this issue?

[Htgdf]

I had the same issue setting up my Aria (1). If I may share how I got it synced. It took me about 45 minutes reading on the forum and testing: 

1. Changed my 2.4 Ghz WiFi protocol to include 802.11b.

2. Changed the SSID to include only letters, no numbers or other symbols. (I didn't check once I got it connected if it would accept an SSID with other than only letters later.)

3. Changed my password security to include WPA-PSK. It won't connect to my WiFi with WPA2-PSK.

With these instructions I got my Aria working.

[updog]

Well bully for you

[netooweb]

Everything you need to do should be under wifi setting but slightly different for each router. You may need to select advanced mode if the options you need to change are not visible.

im not recommending make the changes. As others have said, it’s an issue with the product not you home network.

[Jrugg]

I had this problem and solved it by just changing my network name to the same name without spaces. 

[kacardenas]

After HOURS trying to figure out how to reset, I saw this post. I also had this problem and our new modem runs 802.11ac  So I called customer service and they said, nope. Won't work . So sorry . No, actually they didn't even say sorry. They recommended that maybe I could get Xfinity to change it to 802.11b but I'm supposed to downgrade my internet to get my scale to sync?  NO compensation  NO incentive or coupon to buy another device. I have invested so much money over the last several years on Fitbit  what a waste! Especially because they make a product, technology passes it by and they make ABSOLUTELY no attempt to assist or even try to keep their customer. I'm quite offended . I have a $100 piece of trash on my bathroom floor and after the way they have treated this problem I'm throwing away the rest of my fitbit trash in the garbage. I'm moving to Samsung entirely  BYE FITBIT! 

[Albadran]

Had this annoying problem for a while. After getting some hints from the forum, I have changed my router mode settings from 802.11n to Mixed 802.11g/n and it managed to connect.

[JAPOL]

Moderator: what if my new router does not have the option for choosing 802.11b? Mine from Ziggo only has ..a , ...n ... c... etc instead of b. Please help me with this issue, I cannot use the ARIA scale anymore

[xXMarilynXx]

Hi, I just managed to setup the scale with my handphone's WIFI at 802.11n 2.4GHz. All I did was to repeat the steps 3-4 times, took me about an hour of trial and error. Basically as long as the Fitbit's page is able to scan the "list of WiFis" in your vicinity and you're able to see yours there, you can connect it. Took me 2 tries the minute I reached that page. And about 10 odds try to get the scale to be on "Setup Active" mode. 

Used to have the problem you had a year ago, eventually fixed it by changing my home wifi's Internet protocol from 802.11n to 802.11b. But I've moved house since then and the only WiFi I can get is via my mobile hotspot, and it worked!

Edit: Tested out with the same mobile hotspot/tethering at 802.11n 5GHz, does not work. It only works for 2.4GHz, so please remember to reconfigure your mobile hotspot AP band to 2.4GHz if you're planning to use your mobile as the sale's WIFI. As long as you can see your WIFI name on the scanning for networks page (after connecting to "AriaXXXX" wifi, you'll be able to pair with the scale). 

[warkap]

My ARIA worked fine until about 10 days ago. Now I get the ERR message. I read that it due to the new version #39. So when will Fitbit send down a fix? 

I am very disappointed.. 

When I called in the error, I was told that me scale is no lunger good and the only solution was to buy a new one. The person who answered the Fitbit telephone did not know about #39.

My ARIA worked fine for over a year. Why the heck did Fitbit change it? How about they go back to the system that worked? When can we expect Fitbit to send a patch ? Someone screwed up badly. 

Why was it changed in the first place? Everything was fine before. Fitbit should fix it as quickly as possible. Very frustrating.

When will Fitbit send down a correction? Like I said, it worked fine before. My understanding is that Fitbit wants me to lower my security. That is nuts. 

Shame.

Moderator edit: merged replies

[massyscifi]

 Hi! I got a new Aria 2 recently and noticed the same issue. Do you see the error when stepping on it for a long time? If so, it happens that Aria will read your weight and it indicates you to step down almost right away. No steeping down when the screen is shown both feet lowering down, it will cause an error. Error 1 specifically. Hope this can help anyone.

[Dsantos03]

Has there been a better fix for this? I just got a new router (which is backwards compatible) and can’t connect. 

[LarryChicago]

Good news... We discovered that while our WiFi was theoretically backwards compatible, the default had "b" turned off. Turning it on, let us connect. Pretty easy once we looked.

The bad news... after a couple of days of working just fine, the scale is again unable to connect to WiFi. I'm just ignoring the problem.

[Laceylee13]

How does finding this out help? Can it be changed?

[KimB67]

So what do you do if your protocol is 802.11n?

[Tashley1]

By all accounts you do what I’m about to do; send it to landfill and buy another scale from a company that isn’t intent on littering the planet with pointless junk.

[mcmeyer]

How to get around this obstacle and connect scale to WiFi router SSID? Chokes at the point connecting to Fitbit Aria scale. Same issue using a smartphone or laptops. The scale is in the "Setup Active" mode. The Google Chrome web browser then produces the error, "1.scale.www.fitbit.com/scale/setup refused to connect. Try checking the connection. ERR_CONNECTION_REFUSED." Error disappears after disconnect from Scale WiFi SSID and connect to WiFi router. I am not using any proxy for firewall on smartphone or laptop.

This site can’t be reached

1.scale.www.fitbit.com refused to connect.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

Hide details

Check your Internet connection

Check any cables and reboot any routers, modems, or other network devices you may be using.

Allow Chrome to access the network in your firewall or antivirus settings.

If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.

If you use a proxy server…

Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings… > Change proxy settings… and make sure your configuration is set to "no proxy" or "direct."

Web browser errors out. Cannot proceed with setup once WiFi NIC connected to Fitbit Aria scale WiFi SSID.

Moderator edit: merged reply

[Ener1]

I’m actually sending my Aria scale to the Fitbit CEO. If all customers would send their no longer working scale to the CEO instead of the landfill they might do something about the issue. It’s a shame that a perfectly fine scale does not even show the weight because of an internet connection issue. Major design flaw!

[vgpalmieri]

FRITZ! Box routers allow for this via a specific setting: https://ch.avm.de/service/fritzbox/fritzbox-7490/wissensdatenbank/publication/show/3323_Fitbit-Waage...

[Cakemeister]

I followed ECM68's strategy:

2.4GHz - turned off 5GHz

802.11 b protocol - turned off the others
SSID and password can only contain letters and numbers
Security set to WPA2

The scale connected. Now I have to set my users back up. 

[Bigdaddy9598]

After a 30 min conversation with a Fitbit specialist, who clearly was reading off system errors from his screen and after walking thru a hard reset 3 times ..he began  telling me that his supervisor said to let the Fitbit rest the night , and try again in the morning ... omg I laughed ...  Do not call Fitbit customer service they can not help you !!..anyway, Fitbit doesn’t like special symbols or underscores ...as soon as I changed to just letters and numbers it worked perfect!